Client Engagement Co-ordinator

Aeralife; Corsham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aged care provider seeks a Client Engagement Co-ordinator to enhance customer experience and support residents' transitions. You will respond to inquiries, schedule tours, and document feedback, ensuring high service standards. Join a supportive team committed to making a difference in aged care.

Benefits

Excellent salary package and incentives

Progressive and well-resourced organization

Collaborative and fun leadership team

Positive and supportive workplace culture

Employee Assistance program

Qualifications

• Previous experience in Aged Care or Admissions Management is desirable.
• Excellent communication skills and ability to demonstrate patience and empathy.
• Strong financial acumen, with the ability to understand/explain funding.

Responsibilities

• Responding to admissions enquiries and providing outstanding customer experience.
• Scheduling tours with prospective residents and family members.
• Collecting customer feedback and documenting as per processes.

Skills

Communication

Empathy

Financial Acumen

Education

Experience in Aged Care

Tools

MS Office

CRM Systems

Job description

Aeralife Corsham, England, United Kingdom

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• Job Position – Client Engagement Co-ordinator (Admissions Officer, Aged Care)

About The Job

Client Engagement Co-ordinator

• Location – Hawthorn (Support Office)
• Job Type – Permanent Full time
• Job Position – Client Engagement Co-ordinator (Admissions Officer, Aged Care)
• Position Close Date – 11 June 2025
  
  

Client Engagement Co-ordinator (Admissions Officer, Aged Care)

Your warm, understanding, and professional nature will be instrumental in supporting the individual journey and smooth transition into Aged Care.

Based at our Support Office in Hawthorn there will be opportunities to travel to our metropolitan VIC homes to provide expertise and guidance as required.

In This Role You Will

• Responding to admissions enquiries, providing an outstanding customer experience and entering contact information and requests into the CRM system
• Identifying the resident’s needs or request and gathering information to ensure enquiries are managed efficiently and effectively, documenting all customer needs into the CRM system
• Scheduling tours with prospective residents and family members and collaborating with our Client Services Managers, including following up with tour participants to assess customer service satisfaction
• Collecting customer feedback and documenting and reporting as per delegations processes
• Providing information on individualised care services
• Providing financial billing, Services Australia information and Resident Agreement overviews
• Ensuring all enquiries are actioned in a timely manner and according to set customer service KPIs
• Suggesting improvements to processes and customer service strategies
  
  

What You Bring To The Role

• Previous experience in Aged Care, Home Care or Admissions Management (desirable)
• A warm and understanding person with a passion for making a difference
• Knowledge of Aged Care services
• Excellent communication skills and telephone demeaner, ability to demonstrate patience and empathy
• Strong financial acumen, with the ability to understand/explain funding
• Solid computer skills, with familiarity with MS Office and demonstrated understanding of CRM systems and data entry
• Ability to think quickly and provide practical solutions
  
  

About Us

As a proudly Australian and independently owned provider with over 20 years of experience, Aeralife specialise in premium residential aged care. Our mission is to enable a safe, nurturing community that delights our diverse residents, families, and staff.

With homes across Victoria and New South Wales, Aeralife communities are a shining example of our innovative and holistic approach to aged care. Our dedicated teams, driven by passion and empathy, are committed to creating deep connections with residents, ensuring a meaningful approach to caregiving.

At Aeralife, we create a place of joy, purpose, and connection for our residents, families, and staff. Guided by our core values – Passion, Innovation, Empathy, and Respect – we strive to create an environment where both residents and team members thrive.

Join us in shaping a new era of care and making a real difference in the lives of those we serve.

Benefits To Enjoy

• Excellent salary package and incentives
• Progressive and well-resourced aged care organisation
• Working alongside a collaborative and fun leadership team
• Play a key role in the future growth and success
• A positive and supportive workplace culture
• Employee Assistance program
  
  

To Apply

If you meet the above criteria and are passionate about making a difference in the wider community and making a positive difference in people’s lives, we would love to hear from you.

The successful candidate will be required to supply proof of work rights and National Disability Worker Screening Check.

Please submit a Cover Letter and Resume via the APPLY NOW Link.

Due to high volume of candidates, only shortlisted applicants will be contacted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Nursing Homes and Residential Care Facilities

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