Client Director Telco

ServiceNow; England; On-site; GBP 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a Client Director to manage executive relationships with our largest existing accounts in the UK. You will lead virtual teams across Solution Sales, Solution Consulting, Support and Professional Services to drive multi-million-dollar opportunities and revenue growth.

Ideal candidates have 10+ years in client management, experience winning large deals, and the ability to travel up to 50%. You will partner with IT and business leaders to align strategies and deliver value.

Qualifications

• 10+ years of client management aligning account strategies to revenue opportunities.
• 5+ years as a Client Director or equivalent with multi-million-dollar sales and executive relationships.
• Experience selling in IT Service Management, HR, Security Operations, or ITOM within software sales.

Responsibilities

• You will oversee executive relationship management for assigned accounts and lead virtual teams across Solution Sales, Solution Consulting, Support and Professional Services.
• You will pursue new business within ServiceNow's largest existing accounts and align strategies to revenue opportunities.
• You will coordinate across teams to support premier clients and ensure delivery against commitments.

Skills

Executive relationships

Client management

Sales leadership

ITSM experience

Virtual team leadership

Revenue targets

IT business needs

Travel up to 50%

Multi-million deals

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.

Job Description

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you, workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 10+ years of experience in client management, aligning account strategies to revenue opportunities
• 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
• Experience exceeding sales targets
• Experience leading a virtual or matrixed team
• Understanding of broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)FD21

Additional Information

Work PersonasWe approach our distributed world of work with flexibility and