Client Development Manager

TN United Kingdom; Cambridge; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual for a multi-disciplinary role focused on client development and account management. This position emphasizes collaboration across teams to enhance enterprise client relationships and drive revenue growth. The ideal candidate will have a strong background in managing key client accounts within a professional services environment. You will be responsible for promoting best practices, driving client feedback initiatives, and developing strategic plans to ensure exceptional client experiences. Join a forward-thinking firm that values ambition, inclusivity, and professional growth, and make a significant impact in a flexible working environment.

Benefits

Private Healthcare

Pension Schemes

Profit Sharing

Flexible Working Hours

Holidays

Qualifications

• Proven experience in client development and managing key client accounts.
• Strong strategic thinking and relationship development abilities.
• Excellent client management skills with a passion for delivering exceptional experiences.

Responsibilities

• Drive revenue growth by collaborating with client teams to develop plans.
• Support the development of best practices for client relationship management.
• Lead continuous improvement projects to enhance client experience.

Skills

Client Development

Account Management

Strategic Thinking

Communication Skills

Project Management

Research Skills

Education

Degree in Business or Related Field

Tools

Intapp (CRM System)

Job description

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This is a multi-disciplinary, hands-on role with a strong focus on key account management and client listening. The ambition is that the Client Development Team work collaboratively with Enterprise Client Partners and Client Relationship Teams across the business to pro-actively manage Enterprise client accounts for the benefit of the wider firm.

Accountabilities

Purpose of job

This role emphasizes key account management and client listening, aiming for collaboration across teams to enhance enterprise client management.

Specific responsibilities and accountabilities:

Enterprise Client Programme

Strategy

• Pro-actively contribute to the evolution of the Enterprise Client Programme strategy aligned with the firm’s strategic objectives.
• Support the development of measurement and reporting of programme success against KPIs.
• Build an understanding of how the firm can best position itself in relation to Enterprise Clients.
• Contribute to the broader firm approach to client relationship management for Enterprise Clients.
• Actively promote and drive Enterprise firm-wide, sharing best practice for the benefit of the wider firm.

Key Account Management

• Drive revenue growth by providing proactive support, working in collaboration with Enterprise Client Partners and Client Relationship Teams to develop client plans for Enterprise Clients, driving action and executing tactics whilst promoting cross selling.
• Help client teams be more analytical about client needs, target profitable revenue streams and increase our share of wallet.
• Lead on relationship mapping activity and implement contact-marking plans, building connections with key decision makers and increasing the number and quality of touchpoints.
• Undertake comprehensive research, developing a deep understanding of Enterprise Clients’ business strategies.
• Establish communication and information flows across the client teams to share relationship intelligence and insights, discuss opportunities and review progress against the plans.
• Work alongside the Bids team on major new client wins to take forward pitch-promise actions.
• Work closely with BDM colleagues including BD, Bids, Digital and Design teams.
• Demonstrate extensive knowledge in front of Enterprise Client Partners and senior management.
• Manage Enterprise Client budgets, ensuring return on investment.
• Intapp (CRM system) and data ambassador.

Client Listening Programme

• Drive our Client Listening Programme, promoting a culture of client feedback, using client service reviews and post transaction reviews to build stronger client relationships, and drive client service excellence.
• Deliver and embed the client experience survey across the business.
• Work alongside our research agencies to deliver firm-wide client listening initiatives and bespoke client feedback projects, including analysis, data interpretation and report development.
• Identify and report to senior management on themes and trends.
• Promote and secure business change because of client feedback.
• Advise partners and client teams on delivering a leading client experience, developing relevant best practice and training materials.

Intermediaries

• Contribute to the firm-wide intermediaries’ strategy, with shared responsibility for implementation.

Client Relationship Management

• Champion rigorous client relationship management, supporting the development of best practices and internal campaigns.
• Exhibit excellent knowledge of tools and processes used to build client relationships and drive revenue.
• Support internal training programmes and initiatives.

Client Experience

• Support the development of best practices, toolkits, and internal campaigns to deliver an outstanding client experience.
• Lead continuous improvement projects to enhance client experience.
• Support internal training programmes and initiatives.

The candidate

The ideal candidate will come from a large national or global law firm (or accountancy/financial services firm), with extensive client development experience at senior levels. Transferable sector experience is desirable but not essential.

We are looking for:

• Proven experience in client development and managing key client accounts within a fast-paced professional services or financial environment.
• Excellent client management skills with a passion for delivering exceptional client experiences supported by feedback.
• Strong strategic thinking and relationship development abilities.
• Effective communication and influence skills with senior management, partners, and lawyers.
• Strong project management skills, ability to meet deadlines, and quickly assimilate information.
• Results-oriented, proactive approach.
• Strong research and business writing skills.
• People skills including confidence, positivity, diplomacy, and credibility.
• Ability to collaborate across teams.
• Attention to detail and high accuracy.

Equal opportunities

At Birketts, our culture is driven by ambition and a commitment to positively impact communities. We are dedicated to colleagues' success, development, and wellbeing, offering a flexible and inclusive environment with benefits such as holidays, private healthcare, pension schemes, profit sharing, and more.

We embrace a hybrid working model and welcome applications for flexible, part-time, and alternative working patterns.

This job profile is a general outline; additional responsibilities may be assigned. Birketts is committed to equal opportunity employment, fostering an inclusive environment that values diversity and merit.