Client Delivery & Operations Coordinator

Rhenus Group; Ashford; On-site; GBP 28,000 - 34,000; Full time

Job summary

Rhenus Group in Ashford is seeking a proactive Operations/Customer Service professional to manage end-to-end orders for key customers. You will coordinate deliveries, relocations, and installations, book jobs on the internal system, and maintain up-to-date records in the company database.

Responsibilities include liaising with customers, providing quotations, and ensuring a professional service. You will handle ad-hoc inquiries by phone and email, sign off supplier POs, and support team leaders

Responsibilities

• Manage requests for deliveries, collections, relocations and installations for key customers.
• Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
• Understand the specific requirements of key customers - internal process, customer product etc.
• Provide quotations to customers on request.
• Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
• Take ownership of orders from end to end.
• Ensure a professional and efficient service is delivered at all times.
• Order services as required from third party suppliers in relation to customer’s requirements.
• Troubleshoot problems quickly and identify solutions to minimise impact to customer.
• Deal with ad-hoc customer enquiries by phone and e-mail.
• Assist team members as required and provide support to team leader as directed.
• Work with internal staff to ensure a professional and efficient service delivery.
• Deal with ad-hoc customer enquiries - quotes, reports, inventory management etc.
• Sign off supplier purchase orders (to agreed sign off level).
• Ensure 100% job file accuracy before passing to accounts team.
• Manage team mail box activity efficiently and line with team/department targets.

Job description

Rhenus Group in Ashford is seeking a proactive Operations/Customer Service professional to manage end-to-end orders for key customers. You will coordinate deliveries, relocations, and installations, book jobs on the internal system, and maintain up-to-date records in the company database.

Responsibilities include liaising with customers, providing quotations, and ensuring a professional service. You will handle ad-hoc inquiries by phone and email, sign off supplier POs, and support team leaders