Client Delivery Manager – Mobility

Situ; Exeter; Hybrid; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Private Medical

Dental

Workplace Pension

Employee Discounts

Complimentary Office Lunch

Job summary

Situ is recruiting a Client Delivery Manager at its Exeter HQ to lead the Mobility team. You will inspire high performance, deliver outstanding client service and drive growth by maximizing conversion and protecting margin.

You will use coaching and data-driven insights to shape performance, improve service delivery, and build lasting relationships with key clients and partners in a fast-paced, global service environment.

Qualifications

• Experience leading a client delivery team.
• Strong coaching and development skills.
• Data-driven approach to improve performance and outcomes.

Responsibilities

• Lead and develop the Mobility team to drive high performance and commercial success.
• Coach the team to influence client decisions and maximise conversions.
• Protect margin and support sustainable revenue growth with KPI-focused guidance.
• Collaborate across the business to ensure exceptional client outcomes.

Skills

People leadership

Client delivery

KPI management

Job description

Salary: £36,000 - £40,000 (dependent on experience) + Bonus Opportunities

Help people feel at home wherever work takes them!

If you enjoy working at pace, taking ownership, and driving results, we'd love to hear from you.

As part of our team, you'll help us connect clients with exceptional serviced accommodation across the globe, making complex travel and relocation needs feel effortless.

However you've built your career, we'll give you the tools, training and support to thrive. What matters most is your ability to build relationships, solve problems and deliver service with heart.

With a trusted global network spanning 144+ countries and ambitious growth plans, there's never been a more exciting time to join Situ. From our state-of-the-art Exeter HQ, you'll be part of a team that's redefining serviced accommodation on a global scale.

Are you ready for your next step?

As our Client Delivery Manager, you'll inspire, lead and develop the Client Delivery team, driving high performance, commercial success and exceptional outcomes for our clients.

You’ll create a motivated, high-performing environment where people thrive, delivering outstanding client service while maximising conversion, protecting margin and supporting sustainable business growth.

You will use performance data and your own commercial experience to understand where we can improve, turning insight into action and continually raising the standard of the team.

As an experienced people leader, you'll set clear expectations, inspire high performance and create a culture of accountability, using coaching, feedback and development to help individuals and the team succeed.

You will champion a commercial, phone-first and consultative approach to enquiries, coaching the team to actively influence client decisions, maximise booking conversion and identify opportunities to grow revenue and margin. You will remain close to key clients and opportunities, leading by example where your experience can make the greatest difference.

As the lead for our Mobility team, you'll take ownership of day-to-day client delivery and work closely with Client Success to support account growth and retention. You'll build strong relationships with key client stakeholders, using client feedback, booking trends and performance data to identify opportunities, improve service delivery and drive commercial results.

You’ll be accountable for team performance across conversion, margin and key KPIs, providing coaching, feedback and development to help individuals succeed, recognising high performance and addressing areas for improvement.

Working collaboratively with teams across the business, you'll drive continuous improvement and ensure the Mobility team has the capability, motivation and focus needed to deliver exceptional client outcomes and support Situ's continued growth.

If this sounds like the right fit for you, we'd love to hear from you.

General Responsibilities and Duties

• Lead, coach and develop the Mobility team, creating a high-performance culture with clear accountability and continuous improvement.
• Drive commercial performance, increasing conversion, protecting margin and supporting sustainable revenue growth.
• Manage individual and team performance against KPIs, using data and insights to improve productivity, commercial outcomes and client experience.
• Embed a phone-first, consultative approach, coaching the team to influence booking decisions, maximise conversion and negotiate effectively with property partners.
• Build strong client and stakeholder relationships, ensuring exceptional service delivery whilst leading complex and commercially significant enquiries.
• Take overall accountability for team success, collaborating across the business to support client retention, account growth and Situ's continued growth.

We're committed to investing in our people. Alongside exciting career opportunities, you'll enjoy a benefits package that supports your health, wellbeing, and personal growth.

Time to recharge

• 27 Days of Holiday (including two rest days) + Bank Holidays
• Birthday Celebration Day
• Paid Length of Service Sabbaticals

Recognition & Experiences

• Quarterly Reward Experiences
• International Travel Opportunities
• Private Medical & Dental
• 24/7 GP Access
• Employee Assistance Programme
• Electric Car, Cycle & Tech Salary Sacrifice Schemes
• Workplace Pension (with increasing employer contributions based on length of service)
• Access to Employee Discounts
• Complimentary Office Lunch
• A Host of Social Events & Networking Opportunities

Connected by People

People are at the heart of everything we do!

Our approach shapes every interaction, helping us build lasting relationships, achieve exceptional client retention, and create a workplace where our people can thrive.

Our success is built on strong, long-term relationships and a reputation for delivering outstanding service. As we continue to grow, we're looking for people who share our passion for delivering exceptional experiences and making a genuine difference.

If you're looking for a role where your contribution is valued, your development is supported, and you can be part of an ambitious and people-first business, we'd love to hear from you.

We know that great candidates don't always tick every box. If this role excites you and you feel you could make a positive impact, we'd love to hear from you, even if your experience doesn't match every requirement listed.

People Leadership, Client Delivery, Internal Sales, KPI Management