Client Delivery Lead - Billing (B2B C&I)

Remote Worker LTD.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Kraken is seeking a brilliant Client Delivery Lead to build industry-leading product experiences for our energy clients. You will work across Kraken Technologies and client teams to define vision, prioritise the roadmap and translate complex needs into actionable delivery.

This role requires strong delivery and product ownership experience in energy, agile methods, and excellent stakeholder management. You will coordinate multi-party delivery and help drive transformational customer journeys.

Qualifications

• Strong client delivery and/or product ownership experience.
• Experience in energy/utilities industry (B2B/C&I preferred).
• Experience with electricity/utility billing processes or financial products.
• Strong agile delivery and product management skills.
• Experience of product management and customer journeys.
• Solid understanding of technology trends.
• Excellent communications, collaboration and presentation skills.
• Strong influencing skills and ability to challenge traditional ways of thinking.
• Experience with significant complex delivery pipelines for clients.
• Patience – transformations take time and require understanding.
• Laser focus on clients, problem solving, invincible attitude.
• Consulting experience is a plus.

Responsibilities

• Define product vision and strategy with operation and Kraken technologies teams.
• Identify new ideas and technology to improve the product.
• Define the MVP and test & learn approach for the product capability.
• Support the business with issue resolution for the product.
• Support the engineering teams to deliver product features.
• Managing the relationship with client counterparts and primary contact for tech development and issue resolution.
• Triaging incoming requests and communicating client priorities to development domains.
• Ensure continuous review and adaptation to customer and business needs.

Skills

Client delivery

Product ownership

Agile delivery

Energy industry

Stakeholder mgmt

Communication

Problem solving

Consulting

Job description

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Where you'll fit in:

We are looking for a brilliant Client Delivery Lead to build Industry-leading product experiences for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.

We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Lead who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.

The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.

They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.

What you'll own:

• Work closely with the operation and non operation and Kraken Technologies Teams to define the product vision and strategy

• Identify new ideas and technology to improve the product

• Define the MVP and test & learn approach for the product capability

• Support the business with issue resolution for the product

• Support the engineering teams to deliver product features

• Managing the relationship with client counterparts, being the first point of contact for tech development and issue resolution.

• Triaging incoming requests and communicating client priorities to the right domains in the development team.

• Ensure we are constantly reviewing and adapting to customer and business needs

What you'll bring to the party:

• Strong client delivery and/or product ownership experience

• Experience working within the energy/utilities industry (B2B/C&I is a preference)

• Experience with electricity/utility billing processes or financial products

• Strong agile delivery experience and product management skills

• Experience of product management and customer journeys

• Solid understanding of technology and associated trends

• Excellent communications, collaboration and presentation skills

• Strong influencing skills and ability to challenge traditional ways of thinking

• Experience of working with significant complex delivery pipelines for clients

• Patience - our clients are undergoing huge transformations that take time and require our understanding

• Laser focus on clients, relentless problem solving, invincible attitude, a winner!

• Consulting experience is a plus

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [e-mail]. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.