Client Coordinator

Matthews International; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A creative packaging agency is seeking an Account Executive to support the client services team with project management for global FMCG brands. This hybrid position involves building client relationships, managing project deliverables, and ensuring effective communication. The ideal candidate is enthusiastic, professional, and passionate about creativity. This is an excellent opportunity to develop skills in a dynamic environment.

Qualifications

• Understanding of managing multiple projects efficiently.
• Proven ability to deliver on-time and within budget.

Responsibilities

• Support the management and delivery of projects for clients.
• Build relationships with clients and communicate project developments.
• Ensure signoffs on all key project deliverables.

Skills

Enthusiasm and willingness to learn

Professionalism

Ability to multi-task

Passion for creativity

Client-focused communication

Job description

POSITION SUMMARY

We are looking for an energetic and ambitious Account Executive, keen to join our fast-paced, fun, and evolving creative agency.

Reporting into the Senior Project Manager, this role will provide crucial support to the client services team in delivering creative packaging projects for several well‑known global FMCG brands.

The Account Executive will come in initially to provide admin support but will be given the opportunity to take on their own projects in time.

This is hybrid position working Monday to Friday.

JOB RESPONSIBILITIES

Support the management and delivery of projects

• Support the Client Services Team in producing estimates, timings, and resource plans in response to client briefs.
• Assist with the production of detailed briefs for the creative team.
• Develop a relationship with clients.
• Work closely with the CS Team to monitor projects, helping to ensure they are delivered to agreed scope, timings, budget.
• Understand the broader requirements of the accounts they are involved in and find helpful ways to contribute to their successful delivery.
• Support the CS team by taking ownership of invoicing, POs, and other internal process admin.
• Ensure clear internal and external communication is maintained between all parties, acting a first point of contact for clients.
• Ensure that all documentation, costings, briefs, scopes, and presentations are of the highest possible standard.
• Be positive and a force for good in the team – even when faced with difficult problems. Be solutions focused.
• Know when to delegate upwards and raise the alarm at the right time, to the right people when issues occur.
• Be prepared to muck in on areas outside of the immediate team. This means sharing resource, helping on other accounts or managing any other internal initiatives if required.

Building and safeguarding relationships

• Build a relationship with clients; good rapport here is key to success of both the delivery process and account development.
• Be responsible for ensuring that relevant clients and account team members are kept up to date on project developments: changes in timings, costs and any issues arising. Communicate regularly and don’t avoid difficult conversations.
• Ensure that internal and client signoffs are obtained on all key project deliverables.

Strive for great work

• Build an understanding of SGK and the client's industry, business, and products.
• Learn to develop creative judgment and strive for the best work every time.

QUALIFICATIONS / REQUIREMENTS

Experience required:

The ideal candidate should be able to demonstrate an understanding of the requirements to manage multiple projects efficiently, on‑time and budget.

They are:

• Enthusiastic and willing to learn
• Professional and courteous
• Able to multi-task
• Passionate about creativity
• Interested in helping clients see the bigger picture

• #LI-CW1

The businesses of SGS & Co and SGK have united to form Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies