Client Change Team Leader, Pension Administration

Gallagher; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services in the United Kingdom is seeking a Client Change Team Leader to manage a portfolio of pensions projects and events, ensuring delivery of outcomes for clients and adherence to GMP/GMPE and other regulatory requirements.

You will oversee day-to-day operations, supervise a diverse team, and drive process improvements while maintaining strong stakeholder relationships and ensuring on-time delivery of client commitments.

Qualifications

• Seasoned pensions professional with deep knowledge of DB or Hybrid schemes.
• Proven people management experience across trainees to senior associates.
• Strong grasp of pension regulations (GMP/GMPE) and regulatory obligations.
• Excellent communication and prioritisation to manage multiple workloads.

Responsibilities

• Oversee day-to-day operations of a portfolio of projects and events, including scoping, costing, and resourcing.
• Perform and verify pension calculations for key events such as retirements, deaths, and pension increases.
• Review scheme booklets, trust deeds, benefit specifications, and actuarial instructions for accuracy.
• Lead delivery with deadlines and high quality standards, coaching and mentoring team members.
• Support senior staff and deputise for the Senior Operations Manager as required.

Skills

Pensions expertise

People management

Regulatory knowledge

Stakeholder management

Analytical thinking

Communication skills

Process improvement

Team leadership

Tools

Excel

Word

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Are you an experienced third party administration pensions professional ready to lead a dynamic team and make a real impact in the pensions industry? We’re looking for an experienced Client Change Team Leader to join our team and oversee the delivery of a diverse portfolio of projects and events. If you’re passionate about driving operational excellence, inspiring teams, and delivering exceptional client outcomes, this could be the perfect role for you.

How you'll make an impact

• Manage and oversee the day-to-day operations of a portfolio of projects and events, including scoping, costing, and resourcing requests.
• Perform and verify manual and automated pension calculations for key events such as retirements, deaths, and pension increases.
• Interpret and run system reports, conduct data mining, and locate critical information within member files and reports.
• Leverage your in-depth knowledge of pension regulations to ensure compliance with GMP/GMPE, disclosure requirements, and other regulatory obligations.
• Review scheme booklets, trust deeds, benefit specifications, and actuarial instructions to complete tasks accurately.
• Take ownership of project delivery, ensuring deadlines are met and quality standards are upheld.
• Drive process improvement initiatives and support senior staff in their implementation.
• Provide feedback on team performance and support their development through coaching and mentoring.
• Deputise for the Senior Operations Manager when required and attend trustee and client meetings.

About You

• A seasoned third party administration occupational pension schemes expert, with a detailed understanding of either DB or Hybrid Pension Schemes.
• Already established at either team leader or a principal now looking to progress to a Team Leader position.
• Proven people management experience, from trainees to senior associates.
• Proficiency in Microsoft Office, particularly Excel (v-lookups, formulas, pivot tables) and Word (mail merge).
• Strong analytical and problem-solving skills, with the ability to explain complex calculations in simple terms.
• Excellent communication and prioritisation skills, with the ability to manage multiple workloads and meet deadlines.
• A collaborative approach to building relationships with stakeholders and supporting teams.
• A commitment to continuous improvement and a proactive attitude towards process enhancements.
• Eligibiity to work in the UK.

Why join us?

At Gallagher Benefit Services, we’re committed to creating a supportive and inclusive workplace where you can thrive. You’ll have the opportunity to work on exciting projects, develop your skills, and make a real impact.

If you’re ready to take the next step in your career and lead a talented team, we’d love to hear from you!

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)