Client Care Team (CCT) Member

Linnaeus; Winchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays and

Birthday Leave

Career progression opportunities

Staff discount schemes

Reimbursement of Pet Insurance fees

Life Assurance

Group Pension scheme

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Job summary

Anderson Moores Veterinary Specialists in Hampshire near Winchester is seeking a Client Care Team Member to provide warm, efficient front-desk support and patient care assistance.

You will greet clients, manage calls, coordinate appointments, liaise with referring vets, handle payments, and contribute to a friendly team environment. Training is provided to develop essential veterinary administration skills.

Qualifications

• Excellent verbal and written communication skills.
• Passion for animals and animal welfare.
• Ability to provide first-class customer service.
• Eligibility to work in the United Kingdom.
• Previous customer service experience is essential; reception experience is desirable but not required.

Responsibilities

• Meeting and greeting clients in a professional, sensitive manner.
• Answering calls, handling queries, transferring calls, and taking messages.
• Liaising with referring vets and recording details accurately.
• Updating in-house notes system clearly and accurately.
• Coordinating appointments with pet owners.
• Discussing finances and pet insurance details; taking payments.
• Filing and general administrative duties; supporting colleagues.
• Building positive relationships with team members at all levels.
• Assisting with other ad hoc duties as required.

Skills

Communication skills

Animal lover

Customer service

UK work eligibility

Job description

We have an exciting opportunity to join our wonderful team and Anderson Moores Veterinary Specialists.

The role of a Client Care Team Member requires a forward-thinking, articulate and organised individual who works well under pressure.

Duties include:

• Meeting and greeting clients in a professional, yet sensitive manner
• Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
• Liaising with referring vets and accurately recording details
• Updating in-house notes system clearly and accurately
• Coordinating appointments with the animals owners
• Discussing finances and pet Insurance details
• Taking card and cash payments
• Accurately carrying out departmental filing
• Building good working relationships with colleagues at all levels
• Assisting with any other ad hoc duties when requested

Working 40 hours per week, the role involves shift working, with a combination of early and late shifts, on a fixed two-week rota. Occasional weekend and Bank Holiday cover is also required.

To be considered for this role, applicants must:

• Possess excellent communication skills
• Be passionate about animals
• Be able to provide first class customer service
• Be eligible to work in the United Kingdom

Previous customer service experience is essential. Reception experience is desirable; however not essential as full training will be given.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Reimbursement of Pet Insurance fees
• Life Assurance
• Group Pension scheme
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme

Wellness program including:

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About us

Since 2006, we've been one of the country's leading veterinary specialist referral hospitals, with vets and their teams caring for small animals every day. Our dedicated vets, nurses and nursing assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals for Orthopaedic Surgery, Soft Tissue Surgery, Neurology and Neurosurgery, Internal Medicine, Dentistry, Cardiology, Anaesthesia, Dermatology, Diagnostic Imaging, Oncology, Physiotherapy as well as Emergency and Critical Care (ECC) and a Pain Clinic.

We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.

You can find us in Hampshire, just south of Winchester, close to the M3 and national and international transport links. We are in a serene countryside setting with state-of-the-art facilities and are available to look after pets 24 hours a day, seven days a week.

Our vision is to be the south of England's multidisciplinary veterinary referral hospital of choice, where referring vets, clients and their pets receive the best possible care.

Our mission is to create an inspiring, inclusive, professional environment where the team are empowered to work together to deliver exceptional care and service consistently.

Closing date: 14th October 2026