Client Care Administrator- Fixed Term

TN United Kingdom; Farnham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in private physiotherapy services is seeking a Client Care Administrator for their flagship clinic in Farnham. The role involves supporting the clinical team, managing patient bookings, and ensuring a high standard of customer service. Ideal candidates will have exceptional communication skills and experience in the healthcare industry.

Qualifications

• Exceptional customer service skills with a proven track record.
• Proficiency in Excel, Word, Outlook, and practice management software.
• Healthcare/medical industry experience is desirable.

Responsibilities

• Meet and greet clients warmly and professionally.
• Manage incoming patient referrals efficiently.
• Maintain accurate client records and appointments.

Skills

Customer service skills

Telephone manner

Communication skills

Proactive attitude

Team player

Tools

Excel

Word

Outlook

Practice management software

Job description

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Client Care Administrator - Fixed Term, Farnham

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Client:

Bodyset

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dce8144cfa5e

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

As a team, we believe everyone deserves to live a life, and do what they love free from pain, injury, and discomfort. That’s why we provide people with a place to turn to when their body isn’t working at its best.

As one of the UK’s fastest-growing providers of private physiotherapy services, Bodyset aims to become the first nationally recognizable high street physiotherapy brand, known for high service standards and inspiring spaces.

Headquartered on Harley Street, Bodyset has a network of over 30 sites, mainly in London, with locations across West Berkshire, Surrey, North Lincolnshire, Buckinghamshire, Bristol, Berkshire, Cambridgeshire, Essex, Sussex, Hertfordshire, and Oxfordshire. We collaborate with well-known fitness chains like Bannatyne's, Gymbox, Milo & The Bull, UNIT, and Fitness First.

We are seeking an experienced receptionist to join our team at our newly opened flagship clinic on a fixed-term basis.

You will support the clinical team and handle administrative tasks and patient bookings. As the first point of contact, professionalism, friendliness, a good telephone manner, and excellent customer service skills are essential.

KEY RESPONSIBILITIES

• Meet and greet clients warmly and professionally, directing them appropriately
• Maintain cleanliness and upkeep of the clinic and reception areas
• Open and close the clinic
• Answer, screen, and direct phone calls; take and relay messages accurately
• Handle inquiries from clients diligently
• Manage incoming patient referrals efficiently
• Coordinate patient appointments across multiple locations and support clinical staff with their diaries and admin duties
• Develop service knowledge and provide information to clients
• Maintain accurate client records, billing, and appointments using practice management software
• Support regional clinical teams with patient caseloads and ensure a smooth client journey
• Assist operations with daily business activities, liaising with suppliers and external departments as needed
• Undergo fire warden training to ensure safety and compliance

REQUIRED EXPERIENCE/QUALIFICATIONS

• Exceptional customer service skills with a proven track record
• Polite and confident telephone manner
• Positive, proactive attitude ('can do')
• Proficiency in Excel, Word, Outlook, and practice management software
• Excellent verbal and written communication skills
• Ability to work independently and proactively
• Team player with flexibility to work out-of-hours if necessary
• Calm under pressure and professional at all times
• Healthcare/medical industry experience is desirable