Client Care Administrator Client Care · Cobham

Bodyset Physiotherapy Clinics; Cobham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Eine innovative Klinik sucht einen erfahrenen Empfangsmitarbeiter, der das Team in der neu eröffneten Filiale unterstützt. In dieser Rolle sind Sie die erste Anlaufstelle für Klienten und spielen eine entscheidende Rolle bei der Gewährleistung eines hervorragenden Kundenservices. Ihre Aufgaben umfassen die Begrüßung von Klienten, die Verwaltung von Terminen und die Unterstützung des klinischen Teams bei administrativen Aufgaben. Wenn Sie über außergewöhnliche Kommunikationsfähigkeiten verfügen und eine Leidenschaft für den Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein, in einem dynamischen Umfeld zu arbeiten, das sich der Verbesserung des Patientenservice verschrieben hat.

Qualifications

• Erfahrung im Kundenservice mit nachweislichem Erfolg.
• Gute Kenntnisse in Excel, Word und Outlook sowie in Praxismanagementsoftware.

Responsibilities

• Begrüßung und Unterstützung von Klienten in der Klinik.
• Verwaltung von Patientenanfragen und Terminen über mehrere Standorte.
• Sicherstellung der Sauberkeit und des ordnungsgemäßen Betriebs der Klinik.

Skills

Kundenservice

Telefonkommunikation

Eigeninitiative

Teamarbeit

Stressresistenz

Education

Erfahrung im Gesundheitswesen

Tools

Excel

Word

Outlook

Praxisverwaltungssoftware

Job description

We are looking for an experienced receptionist to join our team and work at our newly opened flagship clinic.

You will work alongside an expanding clinical team and will be responsible for supporting clients locally and assisting with administration tasks and patients’ bookings.

The position will act as an initial point of contact so the applicant should be professional, friendly and possess a good telephone manner and exceptional customer service skills.

KEY RESPONSIBILITIES

1. Meet and greet clients in a warm, friendly and professional manner, and direct them to the waiting area or to the appropriate personnel.
2. Ensure high standards of cleanliness are maintained throughout the clinic and manage the general upkeep of the reception area, office and consultation rooms.
3. Be responsible for opening and closing the clinic.
4. Answer, screen and direct telephone calls, take and communicate accurate messages.
5. Handle enquiries from existing and prospective clients diligently.
6. Quickly and efficiently manage incoming patient referrals from a wide range of sources.
7. Manage patient appointments across multiple clinic locations and actively support clinical staff in managing their diaries and administrative duties.
8. Develop in-depth service knowledge and offer information about services to clients.
9. Maintain accurate and up-to-date client records, billing details and appointments using the company's practice management software.
10. Support the Regional Clinical Teams with their patient caseload ensuring a smooth client journey.
11. Support the Operations teams in day-to-day running of the business when required including liaising with suppliers and outsourced departments.
12. Undergo fire warden training to ensure clinic is safe and legal.

REQUIRED EXPERIENCE/QUALIFICATIONS

1. Exceptional customer service skills and a proven track record of delivering service beyond expectations.
2. Polite and confident telephone manner.
3. Possess a ‘can do’ attitude.
4. Good working knowledge of Excel/Word/Outlook and experience working with practice management software/client databases.
5. Excellent communication skills, both verbal and written.
6. Ability to act on your own initiative without constant supervision.
7. Ability to work both within a dedicated team as well as independently and out-of-hours where required.
8. Calm under pressure, and able to remain professional at all times.
9. Knowledge of/experience in a healthcare/medical industry is desirable.