Client Affairs Financial Advisor

Suffolk County Council; Ipswich; Hybrid; GBP 26,000 - 31,000; Part time

Benefits offered by this job

Up to 29 days annual leave (pro rata)

LGPS pension

Travel, lifestyle, health benefits

Performance-related pay

Training & career development

Staff networks

Flexible working

Job summary

Suffolk County Council is seeking a Client Affairs Officer within our Financial Inclusion and Advice Service (FIAS) to support vulnerable residents in managing finances with dignity. You will assess needs, safeguard finances and enable access to services, using budgeting and debt management skills.

Based in Ipswich, this permanent, hybrid role requires compassion, organisational ability and strong communication to work with social workers, families and partner organisations to deliver outcomes

Qualifications

• Strong numerical, analytical and problem-solving skills.
• Understanding of Adult Social Care and the needs of vulnerable adults.
• Excellent communication and interpersonal skills.
• Ability to manage a varied workload and meet deadlines.
• Good organisational skills and attention to detail.
• Experience using digital systems, databases and spreadsheets.
• Sound judgement with understanding of risk management, confidentiality and data protection.
• Collaborative approach and commitment to positive outcomes.

Responsibilities

• Manage a diverse caseload for clients in Suffolk.
• Administer benefits, income/expenditure, banking arrangements and payments.
• Support Court of Protection applications and annual returns; conduct statutory visits.
• Maintain records using digital systems and databases.
• Provide budgeting and debt management guidance to maintain financial stability.
• Collaborate with social workers, families, providers and partners to resolve issues.

Skills

Numerical skills

Analytical skills

Problem solving

Adult Social Care understanding

Communication skills

Interpersonal skills

Workload management

Organisation & detail

Digital systems & spreadsheets

Risk management & confidentiality

Collaboration

Job description

Suffolk County Council is seeking a Client Affairs Officer within our Financial Inclusion and Advice Service (FIAS) to support vulnerable residents in managing finances with dignity. You will assess needs, safeguard finances and enable access to services, using budgeting and debt management skills.

Based in Ipswich, this permanent, hybrid role requires compassion, organisational ability and strong communication to work with social workers, families and partner organisations to deliver outcomes