Client Advisor - Mid Market Practice, Commercial & Schemes

hyperiongrp; Reading; On-site; GBP 45,000 - 70,000; Full time

Job summary

Howden is recruiting a Client Adviser in Reading to manage a portfolio of mid-market and corporate clients. You will deliver exceptional service, renewals strategies and be part of a growing servicing team shaping the client experience.

Reporting to the Client Advisory Team Manager, you’ll build strong relationships with clients and insurers to support retention and growth. You may currently work as a Client Adviser or Account Handler and seek career progression within a business that values

Qualifications

• Experience supporting corporate or mid-market clients within the commercial insurance market.
• Strong technical knowledge across a range of commercial insurance classes.
• Excellent communication, organisation and stakeholder management skills.
• Proactive, solutions-focused approach with growth mindset.
• Progress towards or completion of Dip CII qualifications would be advantageous.

Responsibilities

• Build trusted relationships with mid-market and corporate clients.
• Develop and deliver renewal and placement strategies with insurer partners.
• Manage day-to-day servicing of client programmes and renewals.
• Contribute to market exercises and negotiations for appropriate solutions.
• Collaborate across the wider business to ensure a consistent service experience.
• Shape a high-performing, scalable servicing proposition for the practice.

Skills

Corporate clients

Mid-market clients

Insurance knowledge

Communication skills

Stakeholder management

Dip CII progress

Education

Dip CII (advantageous)

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Client Adviser

Reading

Build something special with us

At Howden, we’re not just about insurance. We’re about our people, our clients, and the relationships that make a difference. As we continue to grow our Mid-Market Practice, we’re looking for an experienced Client Adviser to join our team and help shape a servicing proposition built around exceptional client outcomes. This is an exciting opportunity to become part of a growing practice from the ground up, working alongside talented Client Directors, Client Executives and the wider servicing team to support a portfolio of mid-market and corporate clients.

You may currently be working as a Client Adviser, Account Handler, Corporate Broker or in a similar client-facing role and be looking for the opportunity to develop your career within a business that empowers its people to make an impact. Reporting to the Client Advisory Team Manager, you’ll play a key role in delivering first-class service to our clients, supporting retention and growth objectives, and helping establish the foundations of a high-performing and scalable client servicing model.

What you'll be doing

• Build trusted relationships with a portfolio of mid-market and corporate clients, delivering exceptional service and support throughout the year.
• Work closely with Client Executives and insurer partners to develop and deliver effective renewal and placement strategies.
• Manage the day-to-day servicing of client programmes, ensuring queries, adjustments and renewals are handled efficiently and professionally.
• Contribute to market exercises and negotiations, helping secure the most competitive and appropriate insurance solutions for clients.
• Collaborate with colleagues across the wider business to deliver outstanding client outcomes and a consistent service experience
• Play an active role in the growth and development of our Mid-Market Practice, helping shape a high-performing and scalable servicing proposition.

What we're looking for

• Experience supporting corporate or mid-market clients within the commercial insurance market.
• Strong technical knowledge across a range of commercial insurance classes, including experience managing complex insurance programmes
• The ability to build credibility and develop strong relationships with clients, insurers and colleagues.
• Excellent communication, organisation and stakeholder management skills.
• A proactive, solutions-focused approach and the ability to thrive in a growing business environment.
• Progress towards or completion of Dip CII qualifications would be advantageous.

Why Howden?

• Join a growing Mid-Market Practice at an exciting stage of its development.
• Work with a diverse portfolio of corporate and mid-market clients.
• Develop your technical, market and client-facing expertise within a supportive and entrepreneurial environment.
• Build strong relationships across the wider Howden business and access specialist expertise.
• Play a key role in shaping the future success of the team and the clients we support.
• Join a business where collaboration, ownership and ambition are genuinely valued.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond
• Reasonable adjustments
• We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send u