Client Advisor - Marsh Multinational

Marsh; Milton Keynes; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Marsh in Milton Keynes is seeking a Multinational Client Advisor to join its hybrid team. You will service an existing book of multinational clients, manage renewals, invoicing, and respond to enquiries, while building strong relationships across Marsh's global network.

Ideal candidates have commercial or corporate insurance experience, strong client-facing and stakeholder skills, and IT experience with Acturis; CII qualifications are a plus and progression within a leading global broker is

Qualifications

• Commercial or Corporate insurance knowledge/experience from a Broking or Underwriting background.
• Articulate with strong client facing and stakeholder management abilities.

Responsibilities

• Service a portfolio of multinational clients with renewals, invoicing and queries.
• Manage renewals end-to-end including strategy and market presentations.
• Coordinate with Marsh offices worldwide and attend client visits.
• Develop and expand own portfolio of clients and cross-sell within the Marsh group.
• Ensure compliance/operational procedures and accurate financial information.

Skills

Client relationship management

Stakeholder management

Communication skills

Team player

Ambitious

Education

CII qualification (in progress)

Tools

Acturis

Job description

We are seeking a talented individual to join our Multinational team at Marsh. This role will be based in Milton Keynes. This is a hybrid role that has a requirement of working at least two days a week in the office.

Come and join the world’s leading Insurance Broker as a Multinational Client Advisor.

Working within a dedicated team to provide a full Advisory/Executive service to an existing book of Multinational clients, you will focus on building strong relationships with a broad spectrum of clients for a market-leading, global organisation.

You will be responsible for servicing your own dedicated book of clients which will involve managing renewals, invoicing, identifying client needs, mid-term adjustments and generally handling any queries that come through from your dedicated client base in a quick and professional manner.

This position will suit an experienced Commercial or Corporate Insurance professional, ideally from a broking background, however, we will also consider candidates from Commercial / Corporate Underwriting backgrounds, where there is a desire to move into servicing and candidates can demonstrate a high level of relationship management skills.

We will rely on you to:

• Service a client portfolio of c100 clients / 400 policies which are Multinational clients held by Marsh from around the world
• Responsible for a portfolio of accounts ranging from standalone statuary covers up to large Multidivisional complex risks (including Property, BI, Motor, Liability and Group Travel/PA, Marine & Financial lines programs)
• Oversee all renewal procedures from start to finish as per the Multinational timeline including renewal strategy, risk presentations to the market, negotiations of terms obtained from Insurers and creation of Renewal Reports via the Marsh Trading platform
• Respond to day-to-day enquiries via email, post, web link or telephone
• Ensure that all Compliance/Operational platforms and procedures are followed
• Ensure invoicing and financial information are completed and managed correctly
• Gain an understanding of New Business procedures and practices and provide support when required
• Actively work to develop and expand own portfolio of clients and introduce them to all corners of the Marsh group as appropriate
• Attend and support client visits as required or requested
• Working closely with Marsh overseas offices

What you need to have:

• Commercial or Corporate insurance knowledge/experience from a Broking or Underwriting background.
• Ambitious nature and a keen contributor within a team environment
• Articulate with strong client facing and stakeholder management abilities

What makes you stand out:

• Ideally hold or be working towards the CII qualifications
• Strong IT skills and experience with Acturis

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.