Client Advisor - Heathrow (2 days - 12 month FTC)

LVMH Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits

Medical, dental, and eyecare

Pension plans

Job summary

LVMH Group is seeking a Client Advisor for Heathrow on a 12-month FTC. The successful candidate will deliver exceptional service, establish client relationships, and contribute to sales strategies. Strong retail experience, adaptability, and a passion for luxury are essential. Applicants must be authorized to work in the UK and can enjoy comprehensive benefits including competitive pay, medical care, and a supportive work culture that values diversity and inclusion.

Qualifications

• Experience in retail, luxury retail, or related client experience.
• Track record of achieving sales results and relationship building.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Deliver exceptional service that aligns with luxury standards.
• Build client development strategies to drive sales and loyalty.
• Collaborate in a supportive team environment that values diversity.

Skills

Sales expertise

Client relationship management

Interpersonal communication

Retail experience

Adaptability

Education

College/university degree

Graduate Gemologist degree

Tools

Point of Sales (POS) systems

Client tracking systems

Microsoft Outlook/email

Job description

Client Advisor - Heathrow (2 days - 12 month FTC)

We are looking for thoughtful, curious, and optimistic talents who will contribute to Tiffany & Co.’s continued legacy.

Responsibilities

Thoughtful

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross‑sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
• Connect with clients and team members by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Your Profile

• Experience in retail or luxury retail or relevant client‑related experience (e.g., hospitality)
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Experienced in deploying sales strategies and clienteling initiatives
• Passion for luxury retail
• Collaborative team player with strong interpersonal and communication skills
• Flexibility to work non‑traditional hours, including days, nights, weekends and holidays
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email
• Must have authorization to work in the United Kingdom

Preferred Qualifications

• A college/university degree
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred
• Proficiency in multiple languages

Benefits

Tiffany employees are eligible for comprehensive benefits, including global benefits such as adoption and surrogacy assistance, parental leave, and programs that support mental, emotional, physical, and financial well‑being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.

DEI Statement

Tiffany & Co. is formed from many facets—talented people whose creativity, perspective, and lived experience strengthen our community. Diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.