Client Advisor

Harvey Nichols; London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Up to 40% off fashion

Up to 40% off hospitality

30% off beauty and perfumery

Clothing allowance

Charity days

Learning and development opportunities

Employee Assistance Program

Recognition schemes

Job summary

Join the prestigious Harvey Nichols as a Client Advisor in London. This role involves delivering a top-tier luxury customer experience, nurturing client relationships, and providing expert advice on fashion and trends. If you have a passion for luxury retail and great customer service skills, we want to hear from you!

Qualifications

• Experience in luxury retail preferred.
• Passion for fashion and exceptional customer service.
• Ability to build lasting client relationships.

Responsibilities

• Deliver exceptional and personalized customer service.
• Maintain product knowledge and assist with fashion trends.
• Build and sustain long-lasting client relationships.

Skills

Customer Service

Product Knowledge

Fashion Trends Awareness

Job description

Join to apply for the Client Advisor role at Harvey Nichols

Join to apply for the Client Advisor role at Harvey Nichols

Do you keep up to date with luxury fashion?

Do you know your Chloe from your Balmain?

Do you love all things luxury retail?

If YES, we may have the role for you…

Luxury department store, Harvey Nichols, is searching for a new Client Advisor to join its thriving Classic Leisurewear department in London, Knightsbridge. The Client Advisor’s role is to deliver a top-tier luxury customer experience. You will provide exceptional and personalised service, creating a customer-first environment developing and nurturing long-lasting relationships. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Client Advisor you will work 37.5 hours a week.

How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

• Up to 40% off fashion
• Up to 40% off hospitality
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

About the role…

As a Client Advisor, you will be the first point of contact for our customers and make their fashion dreams a reality, providing a fun and enjoyable 5* experience. You will:

• Build and maintain genuine, long-lasting client relationships providing an exceptional client experience at all touchpoints
• Maintain excellent product knowledge, stay aware of competitors, and keep up with fashion trends and styling.
• Provide expert advice whilst achieving maximum sales and delivering memorable clientelling led customer experiences
• Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
• Work closely with your team and celebrate fabulousness wherever you see it
• Flexibility is a must; customer service can’t wait during weekends and evenings!

Is this you?

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.

• Have you done something like this before in luxury retail?
• Do you have a great knowledge and passion for all things fashion?

If this sounds like you, we want to hear from you!

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail

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