Department Manager

Giorgio Armani; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and commission structure

Employee discounts on products

Training and development opportunities

Supportive work environment

Rich brand heritage

Job summary

A leading luxury fashion brand is seeking a Department Manager for their Sloane Street location. This role requires strong sales leadership, team management, and a focus on client relations to create exceptional shopping experiences. Successful candidates will drive department sales, manage inventory, and lead training sessions. The company offers a competitive salary, attractive commissions, employee discounts, and ongoing training in a collaborative environment.

Qualifications

• Proven track record of achieving sales targets in a retail environment.
• Experience in team dynamics and managing internal communications.
• Strong skills in visual merchandising and inventory management.

Responsibilities

• Drive sales performance by engaging with clients and managing a team.
• Conduct weekly management meetings to review KPIs and strategies.
• Oversee visual merchandising and stock management operations.
• Enhance client experience through tailored service and events.
• Coordinate monthly performance reviews and celebrate achievements.
• Oversee client book management and CRM strategy implementation.
• Enhance client experiences through exclusive events and tailored shopping appointments.
• Maintain store image and presentation to luxury standards; enforce grooming and uniform guidelines.
• Plan daily shop floor activities and allocate resources efficiently.
• Coordinate stock and inventory with operations; manage deliveries, EOS processes, and stockrooms.
• Assist HR compliance and administrative duties; monitor attendance and conduct.
• Manage press VIP appointments and consignment files to minimise operational disruption.

Skills

Sales Leadership

Client Oriented / Clientelling mindset

Charismatic & Energetic

Previous managerial experience

Job description

GIORGIO ARMANI - SLOANE STREET- DEPARTMENT MANAGER, LADIESWEAR

The role:

The Giorgio Armani, Sloane Street, Department Manager plays a crucial role in driving sales performance, managing team dynamics, and ensuring exceptional client service. This position focuses on strategic communication, effective clienteling, and operational excellence to deliver a memorable luxury experience aligned with the Armani Group's heritage and values.

The Department Manager role:

• Sales Leadership: Be the driving force behind achieving sales targets in the department by actively engaging with clients on the shop floor, providing a personal introduction to all VIP clients, and developing a robust client book for returning VIPs.
• Team Communication: Conduct weekly management meetings to align on period and weekly strategies, review KPIs, and ensure internal reporting and analysis are up to date. Maintain continuous communication with team members through WhatsApp groups, emails and notice boards, updating the team on targets, training App performance, and company updates.
• Visual Merchandising Oversight: Review merchandise reports weekly to identify trends, collaborate with Visual Merchandisers (VMs), and strategise product placement to optimise key investments and address slow-moving categories.
• Training and Product Knowledge: Lead regular training sessions with team members on product knowledge and sales techniques, emphasising the brand’s DNA. Conduct daily spot coaching and provide real-time feedback to ensure consistent service quality.
• Performance Reviews: Coordinate monthly individual reviews, providing structured feedback and contributing to annual appraisals. Foster a culture of excellence and teamwork by recognising and celebrating achievements.

Managing Client Relations and Ambience

• Client Book Management: Oversee the systematic management of client books, ensuring completeness of client data and monitoring weekly follow-ups. Coach the team on personal data collection and effective clienteling methods.
• CRM Strategy Implementation: Drive the department’s CRM strategy by organising briefings, enforcing communication practices, and managing the client portfolio. Ensure the team is familiar with their core client profiles and proactively engage with key VICs.
• Client Experience Enhancement: Assist in the creation and execution of exclusive client experiences, from in‑store events to tailored shopping appointments, and provide personalised service to build lasting relationships.
• Store Image and Presentation: Maintain the highest standards of visual and store presentation, ensuring staff adhere to uniform and grooming guidelines. Monitor the tidiness of the shop floor, cash desk, and displays, ensuring consistency with luxury standards.

Operational Support / Management

• Daily Team Activity Management: Plan and oversee daily shop floor activities, delegating tasks to team members and ensuring efficient zoning and resource allocation. Collaborate with management to align on operational strategies and minimise disruptions.
• Stock and Inventory Coordination: Work closely with the Operations Team to plan and manage deliveries, organise stockrooms, and handle inventory‑related activities, including price changes and end‑of‑season (EOS) processes. Ensure that the packaging, licences, and courier administration are properly managed.
• Administrative and HR Compliance: Adhere to and enforce HR policies, including attendance, punctuality, and conduct management. Support the operations team and ensure all team members are aware of their administrative duties and responsibilities.
• Press VIP and Consignment Management: Manage Press appointments to minimise disruption to store operations, ensuring consignment files are updated and appointments are seamlessly executed.

Key Attributes

• Charismatic & Energetic
• Client Oriented / Clientelling mindset
• Previous managerial experience

Benefits

• Competitive salary and attractive commission and bonus structure.
• Employee discounts on Giorgio Armani products.
• Training and development opportunities to enhance your skills and knowledge.
• Be part of a globally renowned brand with a rich heritage and an exciting future.
• Collaborative and supportive work environment.

As an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.