Client Researcher

Cambridge County Council; Huntingdon; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Wellbeing package

4 weeks additional annual leave

Flexible bank holidays

Additional Voluntary Contributions

Development opportunities

Paid volunteering hours

Peer Support Groups

Employee Recognition Awards

Our Cambs Rewards discounts

Car Lease and Cycle to Work schemes

Job summary

Cambridgeshire County Council is seeking a fixed-term Client Researcher to support the Targeted Support Service. The role involves contacting young people aged 18 to 21, gathering information, and signposting where needed to employment, education, or training options.

You will conduct extensive telephone work and data input, liaising with training providers, schools and colleges. There is a home/office split; some evening work may be required.

Qualifications

• A clear and confident telephone manner is essential.
• Good communication skills and a methodical, organized approach to work and deadlines.
• Excellent IT skills; experience of using databases would be desirable.
• A flexible approach to working hours with some evening work.

Responsibilities

• Use a variety of methods to contact young people directly and build relationships with training providers, schools and colleges to gather information.
• Carry out lots of telephone work and data inputting as part of the tracking process.
• Provide feedback to colleagues to identify situations needing intervention and assist in data input and collation for MIS and reports.

Job description

We are looking to appoint a fixed term Client Researcher for 37 hours per week. This role is currently offered until 31/3/27, with a possibility of extension to 31/3/28 (awaiting funding decision).

Working as part of the Client Researcher team within the Targeted Support Service, you will predominately track and contact young people aged 18 to 21 to establish their current situation and where necessary offer signposting to help them with their plans to move into employment, education or training.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

What will you be doing?

You will use a variety of methods to contact young people directly, in addition to building relationships with training providers, schools and colleges to gather information. The role will involve lots of telephone work and data inputting, which will get repetitive at times, but this is a vital part of the tracking process. You will provide feedback to colleagues to identify situations when intervention from the Targeted Support practitioners may be necessary and assist in the input and collation of data for Management Information and production of reports.

About you

A clear and confident telephone manner is absolutely essential. You will need good communication skills, a methodical and organised approach to work and deadlines, along with excellent IT skills. Experience of using databases would be desirable. A flexible approach to working hours is necessary, as some evening work will be required.

The postholder would be required to work from home and from a Cambridgeshire County Council office (location can be discussed at interview).

For any informal enquiries please contact [e-mail]

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don't meet every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers