Client Administrator

JR United Kingdom; Glasgow; On-site; GBP 25,000; Full time

Job summary

Join a leading company as a Client Solutions Administrator in Glasgow, where you'll deliver exceptional service while supporting financial advisers. This dynamic role offers a competitive salary, comprehensive benefits, and opportunities for process improvement in a fast-paced environment.

Benefits

10% Non-Contributory Employer Pension

Annual Performance-Linked Bonus

Private Medical Insurance

Discounted Gym Memberships

Cycle-to-Work Scheme

Employee Assistance Programme

Qualifications

• Experience in financial services is essential.
• Strong prioritisation skills required.

Responsibilities

• Manage a range of client queries daily.
• Identify and contribute to process improvements.
• Collaborate across departments to support client needs.

Skills

Communication

Problem Solving

Relationship Building

Attention to Detail

Education

Experience in Financial Services

Job description

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We are currently working with a company that is looking for a proactive and customer-focused Client Solutions Administrator to join our Client Solutions Operations team. This is a dynamic and rewarding role that combines exceptional service delivery with process improvement — all while supporting financial advisers to achieve the best outcomes for their clients.

This role offers a salary of £25,000, working 35 hours per week, Monday to Friday, 9am to 5pm, with a 1-hour lunch break. It is a fully office-based role.

Servicing our clients is central to this role, balancing customer needs and expectations with managing a diverse and dynamic workload. Each day, you'll handle numerous queries, aiming to resolve them within agreed timeframes to support advisers in achieving optimal outcomes for their clients.

Why Join the Team?

Join the Client Solutions Operations team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:

• Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
• Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
• Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

What you’ll be doing:

In this role, you'll manage a range of queries daily, from payments and transfers to pension and platform questions, ensuring everything is resolved within agreed timeframes. It’s a fast-paced, varied environment that requires strong prioritisation skills.

You’ll also:

• Act as a key contact for client servicing, delivering accurate and efficient responses with a smile.
• Identify and contribute to process and control improvements to safeguard client assets and enhance service.
• Collaborate across departments, supporting where needed and sharing knowledge generously.
• Contribute to a culture of continuous improvement by spotting opportunities to streamline the customer journey.

What you bring:

You are likely the one friends turn to for advice, organisation, and well-thought-out plans. You genuinely care about people, and it shows in your work. You’re skilled at asking the right questions, quick to solve problems, and keep things moving.

You'll thrive if you:

• Have experience in financial services
• Are a natural relationship builder with excellent communication skills
• Balance attention to detail with the ability to identify what truly matters
• Adapt easily to shifting priorities and support others with a can-do attitude
• Think creatively and enjoy finding better ways to do things
• Take pride in mentoring and helping others succeed
• Want to make a difference and enjoy doing so

You will also be responsible for identifying areas for control improvement and assisting in designing and implementing enhancements to better serve clients and protect their funds.

A little about us

Our purpose at Nucleus is to make retirement more rewarding, aiming to build the best retirement-focused platform in the UK. This purpose drives everything we do. Whether in customer-facing roles or not, you’ll need to be service-obsessed to work here.

It’s a fast-paced and exciting environment where you can fulfil your potential and do meaningful work for yourself and our customers. We believe in giving you responsibility and trusting you to make things happen.

Nucleus’ culture is a key differentiator. This short film provides insight into what it’s like to work with us.

Inclusion and diversity at Nucleus

We believe that who cares, wins. Inclusion is a core value, not just a box to tick. It’s about being future-relevant and durable. Learn more on our inclusion page.

We offer a generous benefits package, including pension, bonus, enhanced parental leave, paid emergency leave, health and wellbeing initiatives, and flexible working options.