Client Accounts Administrator

Volaris Group; Cardiff; Híbrido; GBP 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote UK work

Cardiff office access

Private GP

Employee assistance

Pension

Maternity pay

Social events

Wellbeing room

Descripción de la vacante

Volaris Group, through its agentOS platform, is seeking a Client Accounts Administrator in the UK. The role is remote (UK) with access to the Cardiff office as needed, full-time 37 hours per week, salary £25,000 to £26,000.

No prior accounts or lettings experience is required; training will be provided. The role focuses on reconciling accounts, processing payments, chasing arrears, and supporting clients at month-end.

Formación

• No accounts or lettings experience needed.
• If you're good with numbers, careful with detail and calm on the phone, we'll train you.
• Comfortable with deadlines and month-end processes.
• Willing to learn new software and AI tools.

Responsabilidades

• Reconcile client bank statements in agentOS.
• Process client payments, including invoices and payments to HMRC and Deposit Protection Service.
• Chase outstanding arrears by phone, email, text and letter.
• Prepare client statements and assist with month-end.
• Help clients stay compliant and flag risks.
• Train clients on agentOS and set up new accounts.
• Monitor client accounts and address issues proactively.

Descripción del empleo

Job Summary

Client Accounts Administrator
£25,000 to £26,000 · Full time, 37 hours · Remote (UK), with our Cardiff office there whenever you want it
agentOS makes software that helps letting agents run their businesses, and through agentPay we look after their accounts.
Letting agents trust us with their clients' money, and you'll help keep it that way: reconciling accounts, processing payments, chasing arrears and supporting clients through month-end.
No accounts or lettings experience needed. If you're good with numbers, careful with detail and calm on the phone, we'll train you in the rest.

Job Description

Client Accounts Administrator

£25,000 to £26,000 · Full time, 37 hours · Remote (UK), with our Cardiff office there whenever you want it

About agentOS

We make software that helps letting agents run their businesses, and through agentPay we look after the accounts side for many of them. We're a team of around 22 based in Cardiff, small enough that your work gets noticed, and part of a larger software group that gives us stability.

Why this role matters

Letting agents trust us with their clients' money. This role keeps their accounts accurate, their payments on time and their month-end running smoothly, so they can focus on running their business with confidence.

What you'll do

• Keep clients' account information up to date and reconcile their bank statements in agentOS
• Process payments for clients, including payment files, invoices and payments to organisations such as HMRC and the Deposit Protection Service
• Chase outstanding arrears by phone, email, text and letter
• Prepare client statements and help clients through their month-end
• Help clients stay compliant, flagging any risks you spot
• Train clients on agentOS, including setting up new accounts clients
• Check in on how clients' accounts are doing, rather than waiting for problems to come to you

What we're looking for

You don't need experience in accounts or lettings. We'll train you. What matters is that you:

• Are comfortable with numbers and careful with detail, because this is our clients' money
• Stay calm and clear on the phone and by email, including when chasing payments
• Keep on top of deadlines, especially at month-end
• Are comfortable using AI tools and picking up new software quickly
• Know when to ask for help, and aren't afraid to

Where it can lead

This role opens several paths, depending on your interests and how you develop: Client Account Manager, Team Leader, Client Accounting Specialist, or Advanced Accounts.

What you'll get

• £25,000 to £26,000, depending on experience
• 28 days holiday plus bank holidays, rising with length of service
• Work remotely, or use our Cardiff office (free parking, social spaces and a wellbeing room) whenever you like
• 24-hour private GP access
• Employee assistance programme with counselling, plus a wellbeing app
• Workplace pension
• Enhanced maternity pay
• Regular social and company events

Worker Type

Regular

Number of Openings Available

1