Client Account/Relationship Manager

S2 Partnership; Elsworth; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary & Benefits

Generous Holiday Package

Holiday Buy/Sell Scheme

Medical & Dental

Pension & Life Insurance

Long Service Holiday Awards

Benefits Platform

Job summary

S2 Partnership in the United Kingdom is seeking a Client Account/Relationship Manager to deliver exceptional client experience across multiple accounts. You will report to the Lead Client Account Manager and coordinate with CRM, HR, and Office 365 to ensure smooth service delivery.

This is a client-facing role requiring proactive communication and strong organisational skills. The role offers a competitive salary and a comprehensive benefits package, including generous holiday allowance and

Qualifications

• Strong IT skills including Office products and web-based systems.
• Excellent people skills and ability to deal with stakeholders at all levels.
• Excellent verbal and written communication.
• Great attention to detail.
• Highly organised with the ability to manage deadlines and projects.
• Ability to deliver results in a fast-paced, high-pressure environment.

Responsibilities

• Proactive client support and account management.
• Hosting and attending client meetings, including virtual meetings and travel to client offices, as well as preparing meeting agendas, notes, and action points.
• Project support for existing clients.
• Regular client reporting.
• Supporting the wider Business Development team with day-to-day tasks.
• Enhance upon and deliver demonstrations/presentations.
• Identifying and pursuing business development opportunities.
• Understanding new client requirements, assessing the impact on the generic product and analysing the development requirements.

Skills

Account management

Stakeholder management

Communication skills

Attention to detail

Organization

MS Office

Job description

Join Our Team as a Client Account/Relationship Manager

The S2 Partnership is a trusted leader in providing health, safety, and environmental solutions for companies operating within the commercial real estate sector. With over 25 years of experience, our longstanding reputation is built on a foundation of expertise, reliability, and a commitment to excellence. Join us and become part of a team that truly makes a difference.

In 2025, we were proud to achieve Great Place To Work® Certification™—with 90% of our employees agreeing that S2 Partnership is a great place to work, well above the national average. This recognition highlights our commitment to creating a supportive, inclusive, and engaging workplace where every team member feels valued and empowered to succeed.

Our team rated us particularly highly for opportunities for personal growth and development. As one employee put it, “S2 is a great organisation to work for that provides fantastic opportunity for personal growth.”

What We’re Looking For

The main responsibility for the successful candidate will be to deliver excellent client experience across a number of client accounts. This role will report to the Lead Client Account Manager.

This is a client-facing role and the successful candidate will need to ensure that all queries are dealt with as a priority, to ensure first-class client service delivery and a smooth-running experience for the client. A variety of systems will be interacted with such as CRM, our internal management system, HR system and Microsoft Office 365.

Key Responsibilities Include

Responsibilities:

• Proactive client support and account management.
• Hosting and attending client meetings, including virtual meetings and travel to client offices, as well as preparing meeting agendas, notes, and action points.
• Project support for existing clients.
• Regular client reporting.
• Supporting the wider Business Development team with day-to-day tasks.
• Enhance upon and deliver demonstrations/presentations.
• Identifying and pursuing business development opportunities.
• Understanding new client requirements, assessing the impact on the generic product and analysing the development requirements.

Skills, Qualifications and Experience Required:

• Strong IT skills including use of Office products, and web-based systems
• Excellent people skills and an ability to deal with stakeholders at all levels
• Excellent verbal and written communication
• Great attention to detail
• Highly organised, with the ability to manage deadlines and projects
• Ability to deliver results in a fast pace and pressured environment

Why Join S2

At S2, we believe our people are our greatest asset. You’ll be supported by industry experts who are committed to your growth and development. We foster an inclusive and diverse workplace where well-being is a priority.

In return for your enthusiasm and commitment, we offer a competitive salary and a comprehensive benefits package, including:

• Competitive Salary & Benefits: Including a profit-related bonus.
• Generous Holiday Package: 26 days’ annual leave plus bank holidays.
• Holiday Buy/Sell Scheme: Buy or Sell up to 3 days’ annual leave.
• Covering existing medical conditions, routine check-ups, GP-referred services, and dental and optical care.
• Pension & Life Insurance:
• S2 contributes to your retirement savings, and you can sacrifice part of your salary to enhance these benefits.
• Long Service Holiday Awards: 1 day annual leave for every 5 years of service.
• Access to our Employee Benefits Platform:
• Offering resources and support to enhance your overall well-being.