Client Account Manager

FPMR Ltd; Greater London; Hybrid; GBP 37,000 - 39,000; Full time

Job summary

Verto HR is seeking a Client Account Manager to join our team, initially on a 12-month maternity leave cover basis, with potential for permanency. The role centers on client management and retention, not sales, and suits someone with recruitment or people management experience.

Based in Aldgate East, London, you will nurture client relationships, work with HR to address issues, coordinate recruitment, onboarding, and staff administration across UK developments.

Qualifications

• Background in recruitment or people management is preferred.
• Experience in HR and handling client relationships is advantageous.
• Proven ability to manage multiple accounts and maintain high service levels.

Responsibilities

• Managing a portfolio of clients in the Property Management sector with high service standards.
• Acting as first point of contact for developments and assisting with HR issues.
• Collaborating with HR to resolve issues, conduct disciplinary processes, and take minutes.
• Overseeing recruitment for temporary and permanent roles, conducting initial interviews and talent spotting.
• Coordinating onboarding, inductions and maintaining positive candidate and staff relations.

Skills

People management experience

HR administrative experience

Recruitment experience

Excellent communication

Customer service skills

Team-player

Honest and reliable

Works well under pressure

Professional appearance

Job description

Verto HR provides specialist HR, training and sourcing solutions to the residential property management industry. Together with our clients, we manage the full spectrum of site staffing from a single caretaker to an expansive, multi skilled team for some of the UK's largest residential developments.

We are currently recruiting a Client Account Manager to join our team, initially on a 12-month maternity leave cover basis, with the potential for the role to become permanent.

The ideal candidate will either have a background in recruitment or a people manager role and be looking to take the next step into an in-house role focused on client management and retention rather than sales, or have experience within HR and be looking for an exciting opportunity to broaden their skill set and develop within a growing company.

This is a varied role that would suit someone who enjoys building strong client relationships, problem-solving, and taking ownership of their accounts, while also having the opportunity to develop their understanding of recruitment, employment law, and account management.

Salary: £37,000 to £39,000 (DOE)

Work Pattern: Monday to Friday - 9am to 5.30pm (2 days WFH negotiable)

Based: Aldgate East, London

Responsibilities:

• Managing a portfolio of clients in the Property Management sector, ensuring a high level of service is provided at all times and a strong working relationship is achieved and maintained.
• Working closely with the Line Manager of each Development, acting as a first point of contact and assisting with site operations and any HR issues.
• Working closely with our HR Manager to resolve any HR issues that arise. Collecting evidence for disciplinary meetings, holding disciplinary meetings, and taking minutes.
• Managing recruitment across a variety of temporary and permanent positions, holding first stage interviews, head hunting and talent spotting through various CV databases.
• Formatting CV's and creating job descriptions with the client to match their needs.
• Arranging first and second stage interviews with the line managers and providing feedback to staff.
• Sourcing references and right to work in documents ensuring each candidate is fully compliant.
• Building strong relationships with new starters, holding welcome inductions and ensuring the onboarding process is positive from start to finish in order to minimalize any potential issues that may arise.
• Working alongside the Line Managers, holding 121 meetings and annual appraisals with staff.
• Arranging temporary cover for our permanent employee's holidays, keeping an updated and strong pool of candidates for each development.
• Processing timesheets for our temporary staff, ensuring each timesheet correlates against the rotas and dealing with any pay queries that may arise.
• Managing the overtime for all staff and processing the monthly time sheets.
• Maintain and develop a strong working relationship with all staff. This includes organising and attending events and regular site visits across the UK to our developments in London, Bristol, Brighton and Reading.
• Answering the phones in the office and working as a team with the other Client Account Managers and HR department.
• Supporting the accounts team by communicating with clients regarding outstanding overdue invoices.
• Carrying out risk assessments for sites, including lone working and sexual harassment, and auditing site health and safety risk assessments.

Person Specification:

• Honest and reliable
• Team-player
• Works well under pressure
• Excellent communication and customer service skills
• Outstanding work ethic, time keeping and organisational skills
• Professional appearance
• People management experience
• HR administrative experience
• Recruitment experience