Client Account Manager

E.ON Gruppe; East Midlands; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Award-Winning Workplace

26 days annual leave

Generous pension

Life cover

Bonus opportunities

Hybrid & family-friendly policies

Disability Confident Employer

Growth opportunities

Job summary

The Derby-based Client Account Manager at E.ON Gruppe will drive successful delivery of grid connection projects, build trusted relationships with clients, and coordinate cross-functional teams across design, legal, commercial and operations.

You will translate complex technical and regulatory processes into a clear, well‑managed journey for clients, supporting the IDNO’s ambition to deliver high‑quality connections at pace and scale, while maintaining proactive communication and exceptional

Qualifications

• Experience delivering projects in infrastructure in the energy sector.
• Experience managing external client accounts and maintaining relationships.
• Ability to manage multiple priorities and coordinate cross-functional teams.
• Proficiency in Microsoft Office and reporting tools.
• Strong attention to detail and strong organisational skills.

Responsibilities

• Serve as the main client point of contact for project delivery and asset adoption.
• Ensure smooth handover after sales through the asset management journey.
• Provide proactive updates and manage expectations through the project lifecycle.
• Coordinate with internal design and legal teams to meet milestones.
• Issue MPANs (Meter Point Administration Numbers) as required.
• Oversee the issuance of connection agreements.
• Support AV payment processes and resolve related queries.
• Manage centralised mailboxes with prompt responses.
• Update internal systems with project updates.

Skills

Project delivery

Client account management

Prioritisation

Microsoft Office

Reporting tools

Tools

Microsoft Office

Reporting tools

Job description

We are looking for a Client Account Manager based at Derby.

Client Account Manager

Here’s what you'll be doing

Permanent

E.ON has successfully launched a licensed Independent Distribution Network Operator (IDNO) to simplify grid connections and accelerate the UK's net-zero transition. As an IDNO, E.ON will own and operate new local electricity networks (connected to the regional DNO) anywhere in Great Britain, offering connection service, pace and excellent customer experience. Backed by the wider E.ON group, one of Europe's largest energy companies, serving 47 million customers across a 1.6 million-km energy network with over 76,000 colleagues, the IDNO pairs start-up agility with enterprise resources to win, deliver, and scale at pace!

Right now, we’re looking for a Client Account Manager to play a key role in the successful delivery of grid connection projects.

You’ll build trusted relationships with clients, providing clear, proactive communication and guidance while coordinating activity across internal design, legal, commercial and operational teams. With a strong focus on project delivery and customer experience, you’ll help translate complex technical and regulatory processes into a clear, well-managed journey for our clients, supporting the IDNO’s ambition to deliver high-quality connections at pace and scale.

Key responsibilities

• Serve as the main client point of contact for the project delivery and asset adoption journey
• Ensure smooth transition following the sales process throughout the asset management journey
• Provide proactive updates and manage expectations throughout the project lifecycle
• Liaise with internal design and legal teams to ensure timely and accurate delivery of project milestones
• Coordinate the processing and issuance of MPANs (Meter Point Administration Numbers)
• Oversee the issuance of connection agreements
• Support AV (Asset Value) payment processes and ensure a timely resolution of related queries
• Take ownership of centralised mailboxes, ensuring prompt and professional responses
• Provide ad-hoc support across other business areas as required
• Update internal systems with project updates

What we need from you

• Experience in project delivery within infrastructure sector.
• Experience of managing external client accounts and maintaining good working relationships.
• Ability to manage multiple priorities and coordinate cross functional teams
• Proficiency in Microsoft Office and reporting tools
• Strong attention to detail and organisation skills.

It would be great if you had

• IDNO experience

Here’s what you need to know

• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we ensure that disabled applicants who meet the minimum criteria move forward to the next stage of our recruitment process, and will make any adjustments needed during the process.
• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.

About us

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.