Client Account Manager

E.ON UK PLC; East Midlands; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work

Family-friendly policies

26 days leave + holidays

Generous pension

Life cover

Bonus opportunities

Flexible benefits with tax/NI savings

Job summary

E.ON IDNO is seeking a Client Account Manager to lead the delivery of grid connection projects, build trusted client relationships, and translate complex regulatory processes into a clear, well‑managed journey for our clients.

You will coordinate internal design, legal, commercial and operational teams, provide proactive updates, manage MPANs and connection agreements, support asset‑value payments, maintain central mailboxes, and contribute to high‑quality connections at pace and scale.

Qualifications

• Strong written and verbal communication for effective stakeholder engagement.
• Proven project delivery experience in infrastructure sector.
• Experience managing external client accounts and maintaining good working relationships.
• Ability to manage multiple priorities and coordinate cross-functional teams.
• Proficiency in Microsoft Office and reporting tools.
• Strong attention to detail and organisation skills.

Responsibilities

• Serve as main client contact for project delivery and asset adoption journey.
• Ensure smooth transition following the sales process throughout the asset management journey.
• Provide proactive updates and manage expectations throughout the project lifecycle.
• Liaise with internal design and legal teams to ensure timely and accurate delivery of milestones.
• Coordinate the processing and issuance of MPANs (Meter Point Administration Numbers).
• Oversee the issuance of connection agreements.
• Support Asset Value payment processes and ensure timely resolution of related queries.
• Take ownership of centralised mailboxes, ensuring prompt and professional responses.
• Provide ad-hoc support across other business areas as required.
• Update internal systems with project updates.

Skills

Communication skills

Project delivery experience

Client account management

Cross-functional coordination

MS Office proficiency

Attention to detail

Tools

Microsoft Office

Job description

Client Account Manager

E.ON has successfully launched a licensed Independent Distribution Network Operator (IDNO) to simplify grid connections and accelerate the UK's net-zero transition. As an IDNO, E.ON will own and operate new local electricity networks (connected to the regional DNO) anywhere in Great Britain, offering connection service, pace and excellent customer experience. Backed by the wider E.ON group, one of Europe\'s largest energy companies, serving 47 million customers across a 1.6 million-km energy network with over 76,000 colleagues, the IDNO pairs start-up agility with enterprise resources to win, deliver, and scale at pace!

Right now, we\'re looking for a Client Account Manager to play a key role in the successful delivery of grid connection projects.

You\'ll build trusted relationships with clients, providing clear, proactive communication and guidance while coordinating activity across internal design, legal, commercial and operational teams. With a strong focus on project delivery and customer experience, you\'ll help translate complex technical and regulatory processes into a clear, well-managed journey for our clients, supporting the IDNO\'s ambition to deliver high-quality connections at pace and scale.

Please note the closing date may end early if we recieve a high volume of applications,

Key responsibilities

• Serve as the main client point of contact for the project delivery and asset adoption journey
• Ensure smooth transition following the sales process throughout the asset management journey
• Provide proactive updates and manage expectations throughout the project lifecycle
• Liaise with internal design and legal teams to ensure timely and accurate delivery of project milestones
• Coordinate the processing and issuance of MPANs (Meter Point Administration Numbers)
• Oversee the issuance of connection agreements
• Support AV (Asset Value) payment processes and ensure a timely resolution of related queries
• Take ownership of centralised mailboxes, ensuring prompt and professional responses
• Provide ad-hoc support across other business areas as required
• Update internal systems with project updates

What we need from you

• Strong written and verbal communication skills for effective stakeholder engagement
• Experience in project delivery within infrastructure sector.
• Experience of managing external client accounts and maintaining good working relationships.
• Ability to manage multiple priorities and coordinate cross functional teams
• Proficiency in Microsoft Office and reporting tools
• Strong attention to detail and organisation skills.

It would be great if you had

• IDNO experience

Here\'s what you need to know

• Award-Winning Workplace - We\'re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We\'re open to discussing how flexibility can work for you.
• Inclusive & Diverse - We\'re the only energy company in the Inclusive Top 50 UK Employers. We\'re also proud winners of Best Employer for Women and Human Company of the Year-recognising our inclusive, people-first culture.
• Support at Every Stage of Life - We\'re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we ensure that disabled applicants who meet the minimum criteria move forward to the next stage of our recruitment process, and will make any adjustments needed during the process.
• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we\'ll support your growth every step of the way.