Client Account Manager

Walker & Sloan; Cheltenham; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid work

Annual bonus

Remote work 2–3 days per week

Cheltenham Tivoli office

Personal development plan

Job summary

Walker & Sloan in Cheltenham is seeking an experienced Client Account Manager to manage client relationships and deliver high-quality website projects. The role is hybrid, with two days in the Cheltenham office, and offers a salary up to £45k plus bonus potential.

You will advise clients on digital marketing, liaise with our marketing team, and upsell services while ensuring projects stay on time and on budget.

Qualifications

• 3–5 years commercial experience delivering website projects.
• Experience across varied sizes and technical complexities.
• Knowledge of ecommerce is a plus.

Responsibilities

• Managing client relationships with regular updates and meetings.
• Project management of website builds to meet timelines.
• Ensure milestones are hit and budgets respected.
• Provide progress updates to clients and internal teams.
• Cross-sell services to clients and suggest optimisations.
• Coordinate with design, development and marketing teams.
• Present digital marketing reports to clients.
• Contribute to team growth and service evolution.

Skills

Client management

Project management

Digital marketing

Communication

Upselling

Teamwork.com

Tools

Teamwork.com

Job description

Walker and Sloan are proud to be working with a well known integrated marketing agency in Cheltenham as they are to bring on board a talented Client Account Manager to the team on a full time basis.

Salary: Up to £45k

Hybrid

We are looking for an experienced Client Account Manager to help manage our clients and deliver projects.

The Role:

We are looking for a personable Client Account Manager who relishes working within a creative environment. Someone who is friendly, enthusiastic yet also passionate about the detail; achieving timings, sticking to budgets and managing the delivery of high quality website projects with a meticulous attention to detail.

You will need to advise clients on their digital marketing and then liaise with our marketing team to help meet their requirements, then report the results to clients. You will manage your own set of clients and have autonomy to advise and direct their projects. We expect you to be proactive in advising your clients and in the upselling of our other services to them.

Applicants must have at least 3-5 years commercial experience delivering website projects of various sizes and technical complexities across a range of market sectors.

You must be able to demonstrate how you have successfully delivered website projects on time and on budget and demonstrate knowledge of ecommerce.

This role will be hybrid, at work/remote, with a minimum two days based at our Cheltenham office (in Tivoli).

Your main responsibilities:

• Managing client relationships, including regular communication, meetings, calls, and presentations
• Project Management of website builds
• Achieving deadlines and milestones and
• Giving your clients regular progress updates
• Cross-selling of our services to our clients
• Coordinating with internal design, development and marketing teams
• Presenting digital marketing reports to clients
• Take an active part in and contribute to our team and evolving our services
• Share initiatives, best practices and results
• Keep up to date with the latest digital marketing trends and best practices
• Excellent planning, organisation and communication skills
• Ability to self-manage and keep track of multiple projects streams
• Confident communicator with excellent writing and speaking skills
• Comfortable selling new services to clients
• Attention to detail and the ability to multi-task effectively
• Broad experience of Digital Marketing
• Experienced in project and client management
• Personable and easy to work with
• Absolutely passionate about the internet and digital marketing
• Ability to think creatively, and identify and resolve problems
• Ideally familiar with Teamwork.com or similar project management software

Key Attributes Required:

• Is proactive in planning to achieve targets and objectives, which deliver profitable outcomes
• Proactively improves the quality of service we deliver to all of our customers
• Respects the views of others and positively contributes to a learning environment that encourages excellence
• Continually asks what more could be done, willingly takes the initiative and consistently does more than is required
• Be proactive with suggestions and pre-emptive with solutions
• Receptive to feedback and asking for help when unsure.

Our culture and values:

• Innovative, cutting edge, forward-thinking
• High standards and great pride in our work and reputation
• Collaborative and happy to share knowledge and help each other
• Open to constructive criticism
• Positive and supportive working environment
• Environmentally friendly
• Importance of work life balance
• Approachable Management Team
• We like to reward our staff generously and fairly

Rewards:

• A highly competitive basic salary (with potential for an annual pay rise subject to meeting performance targets).
• Annual staff bonus after a qualifying period.
• Option to work from home/remotely for 2-3 days per week.
• Spacious offices within a sought-after area of Cheltenham (Tivoli).
• A relaxed creative atmosphere.
• Collaborative culture.
• Personal development and training is encouraged.
• Yearly personal development plan.
• Christmas and summer staff parties, as well as ad hoc lunches and team socials.