Client Account Director

R4 Advertising; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Company pension

Laptop provided

Training & development

Team events

Wellbeing support

Flexible working

Job summary

R4 Advertising in London is seeking a Client Account Director to take ownership of a portfolio of local clients, ensuring campaigns are delivered accurately, commercially and reputationally sound from brief through to activation.

You will protect and grow client spend with senior relationship management, translate objectives into briefs for planning and trading teams, and work with experienced traders to maintain high standards.

Qualifications

• Proven experience in account management within advertising or media.
• Strong understanding of media planning and buying (OOH experience preferred).
• Commercially minded, with experience managing client budgets and spend.
• Detail-focused, organised and process-driven.
• Confident managing multiple senior client relationships.
• Calm, structured and reliable under pressure.
• London-based, with strong local market knowledge.

Responsibilities

• Own and manage a portfolio of London-based clients
• Act as the primary point of contact, building long-term trusted relationships
• Maintain and grow existing client spend year-on-year
• Be accountable for commercial retention targets and client value
• Protect and nurture client relationships to ensure deliverables exceed expectations
• Translate client objectives into clear briefs for planning and trading teams
• Ensure media is correctly traded, planned and activated in line with R4 standards
• Manage campaigns end-to-end with a high level of accuracy and attention to detail
• Identify risks early and resolve issues before they escalate
• Maintain clear documentation, confirmations and campaign records

Skills

Account management

Media planning

Budget management

Detail-oriented

Organised

Client relationship management

Pressure resilience

Job description

About This Role

R4 Advertising is a media trading, planning and activation agency built on a simple model: we trade media using rate economics, we plan with discipline, and we activate campaigns that deliver measurable outcomes.

As the business continues to mature and scale, we are strengthening how we retain, strengthen and grow our London-based client base.

We are hiring a Client Account Director to take ownership of existing client relationships and ensure campaigns are delivered accurately, commercially, and reputationally sound from brief through to activation.

This is a senior role focused on protecting clients, maintaining commercial standards, and ensuring year-on-year client spend is retained and grown through strong relationship management and disciplined delivery.

Key Responsibilities

Own and manage a portfolio of London-based clients

Act as the primary point of contact, building long-term trusted relationships

Maintain and grow existing client spend year-on-year

Be accountable for commercial retention targets and client value

Protect and nurture client relationships to ensure deliverables exceed expectations

Translate client objectives into clear briefs for planning and trading teams

Ensure media is correctly traded, planned and activated in line with R4 standards

Manage campaigns end-to-end with a high level of accuracy and attention to detail

Identify risks early and resolve issues before they escalate

Maintain clear documentation, confirmations and campaign records

Requirements

Proven experience in account management within advertising or media

Strong understanding of media planning and buying (OOH experience preferred)

Commercially minded, with experience managing client budgets and spend

Detail-focused, organised and process-driven

Confident managing multiple senior client relationships

Calm, structured and reliable under pressure

London-based, with strong local market knowledge

What You Get

Ownership of a defined portfolio of local clients

Clear commercial targets aligned to retention and value

A senior role with trust, responsibility and autonomy

Close collaboration with experienced traders and planners

The opportunity to help strengthen and protect a growing agency

£45,000 salary plus performance-related bonus

25 days annual leave, plus UK bank holidays

Private healthcare is available after the successful completion of probation

Company pension scheme, with employer contribution

Company laptop and full working setup provided

Training and professional development support, aligned to progression

Regular team and company events

Wellbeing support, including mental health awareness initiatives

Flexible working where appropriate, once core responsibilities are embedded