Client Account Administrator

ASK4 Ltd; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

ASK4 Ltd is seeking a Client Service Coordinator to join their Sheffield office. This permanent, full-time role involves managing client service requests, maintaining records, and supporting client satisfaction through effective communication and organization. The ideal candidate will have strong customer service skills and proficiency in Microsoft 365 applications.

Benefits

Profit share bonus scheme

Birthday day off

Increased holiday entitlement based on service length

Qualifications

• Experience in managing client records and contracts with attention to detail.
• Proficiency in Microsoft 365 applications, especially Excel.
• Strong organizational skills to ensure data integrity.

Responsibilities

• Update and maintain client records for effective communication.
• Log and track client risks and issues.
• Monitor contract renewal dates and alert the team.

Skills

Customer service skills

Communication

Interpersonal abilities

Organizational skills

Tools

Microsoft 365

Excel

Job description

The Vacancy

This is a Permanent, Full Time vacancy that will close in 13 days at 23:59 BST.

Role Overview

Join ASK4 as a Client Service Coordinator, playing a vital role within the Client Account Management team. You will handle client service requests, administrative tasks, and support client satisfaction, working closely with internal stakeholders to ensure excellent service delivery. This hybrid role is based out of our Sheffield Office.

Key Responsibilities:

1. Update and maintain client records and contacts for effective communication.
2. Log and track client risks and issues to assist in proactive management.
3. Monitor contract renewal dates and alert the team early.
4. Gather market intelligence to support client strategies.
5. Coordinate client escalations, ensuring issues are resolved promptly.
6. Assist in preparing Client Service Review reports.
7. Support small projects within the Account Management Team.
8. Manage shared inboxes and serve as a contact point during team absences.

Ideal Candidate Profile:

1. Excellent customer service skills with strong communication and interpersonal abilities.
2. Experience in managing client records, contracts, and documentation with high attention to detail.
3. Proficiency in Microsoft 365 applications, especially Excel.
4. Experience in managing shared inboxes and client correspondence professionally.
5. Strong organizational skills to ensure data integrity across systems.

For questions about the role or your suitability, please email [e-mail].

ASK4 is an equal opportunities employer committed to diversity and inclusion. We value talent and experience above all. For alternative formats of this advert, contact [e-mail].

About ASK4

We provide connectivity and technology solutions to hundreds of thousands of users across multiple sectors and countries, empowering productivity and fostering an inclusive environment.

ASK4 Rewards

• Profit share bonus scheme
• Birthday day off
• Increased holiday entitlement based on service length