Clerical Officer- Radiology

NHS National Services Scotland; Glasgow; On-site; GBP 20,000 - 22,000; Full time

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a full-time Clerical Officer primarily based at Glasgow Royal Infirmary's x-ray department, with cover across Glasgow Royal Infirmary, Stobhill ACH and Glasgow Dental Hospital as required. The role involves data entry, patient communications and appointment coordination within a busy imaging environment.

The position requires flexibility across shifts 8am–8pm, Monday to Sunday, and a permanent, full-time arrangement in the North Sector.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Previous clerical experience.
• Good organisational and communication skills under pressure.
• Flexible, team-oriented and able to work independently.
• Clear communication with patients and staff at all levels.

Responsibilities

• Opening and closing reception areas/department as appropriate.
• First point of contact within the Department for external and internal customers.
• Registering confidential patient data on RIS and updating demographics accurately.
• Use patient information systems to update demographics, appointments, waiting lists, and tracking.
• Co-ordinate CRIS diaries with Radiologist/Radiographer sessions and weekly rota.
• Coordinate appointment letters with fasting instructions and prep per waiting times.
• Communicate with patients regarding changes or cancellations, sometimes at short notice.
• Organise patient transport and interpreting services as per site protocol.
• Communicate with patients about appointments, waiting times, and preparations empathetically.
• Issue verified verbal and written diagnostic reports to referrers.
• Refer to the job description for further details.

Skills

MS Office

Clerical experience

Organisational skills

Communication

Flexible approach

Initiative

Patient communication

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The Diagnostics Directorate is looking for a full time Clerical Officer based primarily at Glasgow Royal Infirmary x‑ray department but will be required to cover Glasgow Royal Infirmary, Stobhill ACH & Glasgow Dental Hospital as required, therefore travel across the North Sector may be required in addition to other GGC imaging departments as per service needs.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

Duration, Location, and Working Pattern:

• Location based in Glasgow Royal Infirmary
• Full‑time position (36 hours per week)
• Permanent Contract
• The shift pattern will vary and comprise of various shifts between 8am to 8pm Monday to Sunday as per local requirements

Key responsibilities:

• Opening and closing reception areas/ department as appropriate
• First point of contact within the Department for external and internal customers
• Registering confidential patient data on RIS, registering & updating patient demographics efficiently and with a high level of accuracy.
• Make full use of various patient information systems to update patient demographics, appointments, waiting lists, and tracking as appropriate to ensure that there is a full audit trail for reports and films.
• Co‑ordinate CRIS (Clinical Radiology Information System) diaries with available Radiologist/Radiographer sessions on distribution of the weekly rota, ensuring that all sessions are filled according to availability of Radiologists and that National Waiting Time Guarantees are achieved.
• Coordinate all patients’ appointment letters, including all relevant information eg, fasting instructions, and preparation in accordance with NHS Government Regulations on waiting times.
• Communicate with patients regarding changed and cancelled patient appointments, as required often at short notice.
• Organise patient transport and interpreting services as per site protocol
• Communicate with patients face to face or via telephone conversation with any concerns they may have regarding appointments, cancellations, waiting list times and any preparations required for their examination in a sympathetic & diplomatic manner to allay their fears.
• Issue verified verbal and written diagnostic reports to referrers in line with Departmental policy.
• Please refer to the job description for further details.

Knowledge, training, qualifications and/or experience required to do the job:

• Proficient in the use of software systems, including Microsoft Office packages i.e. Word, Excel, Outlook and Teams.
• Previous clerical experience.
• Good organisational and communication skills, including the ability to prioritise and work under pressure to tight timescales.
• Flexible approach and an understanding of the principles of good teamwork.
• Ability to work proactively on own initiative, flexibly and independently.
• The ability to communicate clearly with patients and staff at all levels.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Details on how to contact the Recruitment Service and the Recruitment Process:

Information for candidates

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.