Administration/Waiting List Manager - General Surgery

NHS Scotland; Glasgow; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries

E-learning & classroom courses

Employee Discounts

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is a major UK health board with a wide range of clinical and non-clinical roles. We are seeking an Administration/Waiting List Manager to lead waiting lists, enable timely care, and support national waiting time targets across the organisation.

You will work with clinical and operational teams to deliver patient-centred services. The role is based at Queen Elizabeth University Hospital; typical Mon-Fri daytime hours, full-time and permanent, with a

Qualifications

• Significant administration management experience within an NHS acute setting with knowledge of patient administration processes.
• Proven experience managing waiting lists and delivering Treatment Time Guarantee targets.
• Experience supervising and developing administrative or clerical teams potentially across multiple sites.
• Excellent communication and interpersonal skills with the ability to influence and build relationships with clinical and non-clinical staff.
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines under pressure.
• Proficient IT skills including experience of NHS systems and data management with a sound understanding of GDPR.
• Self-motivated with the ability to work independently and collaboratively while maintaining a high level of accuracy and professionalism.

Responsibilities

• Lead the day-to-day management of speciality waiting lists ensuring compliance with Treatment Time Guarantees and national targets.
• Monitor and analyse waiting list data, proactively identifying risks and implementing solutions to maintain performance.
• Manage clinic and theatre capacity, ensuring effective use of resources to meet clinical priorities.
• Line manage administrative, clerical and waiting list staff, supporting performance, development and service delivery.
• Prepare and present reports on waiting times, patient activity and service performance to senior stakeholders.
• Coordinate internal and external waiting list initiatives including patient scheduling and service improvements.
• Promote a culture of continuous improvement ensuring high standards of patient care, compliance and administrative practice.

Skills

Administration management

Waiting list management

Staff supervision

Communication skills

Organisation

IT skills

GDPR

Independent working

Tools

NHS IT systems

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

As an Administration/Waiting List Manager within NHS Greater Glasgow and Clyde, you will play a pivotal role in ensuring patients receive timely, high-quality care by effectively managing waiting lists and administrative services. This is an exciting opportunity to lead, innovate and make a meaningful impact within one of the UK’s largest health boards. You will work closely with clinical and operational teams, helping to deliver national waiting time targets while supporting a patient-centred approach. NHSGGC offers a supportive, forward-thinking environment where your expertise and leadership will be valued and developed. If you are motivated, organised and passionate about improving services, this role offers both challenge and reward in equal measure.

Duration, Location, and Working Pattern:

• Queen Elizabeth University Hospital
• The shift pattern for this role is Mon-Fri 08:00-16:00, 08:30-16:30 or 09:00-17:00
• Full-time, permanent

Key responsibilities:

• Lead the day-to-day management of speciality waiting lists ensuring compliance with Treatment Time Guarantees and national targets
• Monitor and analyse waiting list data, proactively identifying risks and implementing solutions to maintain performance
• Manage clinic and theatre capacity, ensuring effective use of resources to meet clinical priorities
• Line manage administrative, clerical and waiting list staff, supporting performance, development and service delivery
• Prepare and present reports on waiting times, patient activity and service performance to senior stakeholders
• Coordinate internal and external waiting list initiatives including patient scheduling and service improvements
• Promote a culture of continuous improvement ensuring high standards of patient care, compliance and administrative practice

Knowledge, training, qualifications and/or experience required to do the job:

• Significant administration management experience within an NHS acute setting with knowledge of patient administration processes
• Proven experience managing waiting lists and delivering Treatment Time Guarantee targets
• Experience of supervising and developing administrative or clerical teams potentially across multiple sites
• Excellent communication and interpersonal skills with the ability to influence and build relationships with clinical and non-clinical staff
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines under pressure
• Proficient IT skills including experience of NHS systems and data management with a sound understanding of GDPR
• Self-motivated with the ability to work independently and collaboratively while maintaining a high level of accuracy and professionalism

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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