Clerical Officer Podiatry

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is seeking a Clerical Officer in Podiatry (Band 2) to provide comprehensive clerical and administrative support. The role involves handling patient and staff inquiries, organising documentation, and ensuring efficient daily operations within the podiatry department.

Full training will be provided. The post is based at the Phoenix Walk site in Wolverhampton, offering 37.5 hours per week and a salary of £25,272 per annum pro rata.

Qualifications

• 5 GCSEs or equivalent A-C required.
• Previous Office or Admin experience.
• Previous experience of call handling in an office setting.

Responsibilities

• Provide admin support to the Podiatry department.
• Answer calls from patients and clinical staff and route to proper teams.
• Manage documentation, records, and correspondence with accuracy.
• Assist in daily operational tasks and maintain office systems.
• Deliver courteous, patient-focused administrative service.

Skills

Call handling experience

Office experience

Education

GCSEs or equivalent

Job description

Main area Administration services Podiatry Grade Band 2 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Monday to Friday 8:30 to 16:30 ( Excluding Bank Holidays) Monday & Tuesday 8.30 - 16.30 part time) Job ref 225-DIV3-8305478

Employer The Royal Wolverhampton NHS Trust Employer type NHS Site Phoenix Walk in and Health Centre Town Wolverhampton Salary £25,272 Per annum pro rata Salary period Yearly Closing 25/10/2026 23:59

Clerical Officer Podiatry

Band 2

Job overview

Provides comprehensive clerical and administrative support to the department, assisting in the smooth running of daily operations and ensuring tasks are completed efficiently and accurately.

Responds effectively to general enquiries from patients and staff, primarily via telephone, offering clear guidance, directing callers appropriately, and ensuring that information is communicated in a courteous and professional manner.

Undertakes a wide range of administrative duties, such as preparing documentation, maintaining records, updating systems, managing correspondence, and supporting routine departmental processes as required.

Demonstrates strong communication skills and the ability to multitask, maintaining accuracy and attention to detail while prioritising a varied workload in a fast ‑ paced environment.

Delivers a high ‑ quality, patient ‑ focused administrative service, ensuring that accurate information is provided promptly and that interactions contribute positively to the overall patient and staff experience.

Main duties of the job

To provide admin support to the Podiatry department.

This will involve taking calls from patients and clinical staff, assessing their requirements and finding solutions. Admin staff will take on several key tasks that will need to be performed in a timely and accurate manner.

Full training and support will be provided for this role.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Responds professionally and effectively to telephone enquiries, ensuring that all queries are handled promptly. This includes verifying information with clerical teams and patients to maintain accuracy and service quality.

Communicates clearly and appropriately, both verbally and in writing, when sharing routine information with patients, colleagues, and wider staff groups. Ensures that all communication is delivered in a courteous, accurate, and timely manner.

Makes informed, straightforward judgements based on available facts, information, and situational needs. Some decisions require interpretation or analysis, applying sound reasoning within defined procedures.

Plans, organises, and prioritises own workload to meet service demands. Provides administrative support by arranging meetings, preparing documentation, and coordinating schedules for other staff as required.

Engages with patients on non ‑ clinical matters, such as appointment scheduling, directions to services, and explanations of local administrative processes. Ensures all patient interactions are professional and supportive.

Adheres to all Trust-wide and local departmental policies and procedures, ensuring consistent application of standards, governance, and best practice.

Supports the induction and development of new or less experienced colleagues, demonstrating routine administrative tasks and sharing knowledge to promote effective team performance

Participates in surveys, audits, and data ‑ collection activities relevant to the role. This may include completing staff surveys, contributing to basic audit pro ‑ formas, or supporting service ‑ improvement initiatives.

Inputs, stores, retrieves, and reports information across relevant systems, ensuring accuracy and compliance with data ‑ quality requirements. Collates and presents non ‑ complex datasets when required.

Manages routine administrative processes efficiently, ensuring workflows are completed to required standards and within expected timeframes.

Liaises effectively with management, clinical, and non ‑ clinical colleagues across The Royal Wolverhampton NHS Trust, as well as with external healthcare organisations, to support coordinated service delivery and smooth operational communication.

Person specification

Qualifications

• 5 GCSE or Equivalent A-C
• Previous Office or Admin experience
• Previous experience of call handling in office setting

Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Visa/Sponsorship Information

In line with UKVI requirements, the Trust is unable to sponsor any applicants for Skilled Woker Visas who do not meet the minimum eligibility requirements including applicable salary thresholds and concessions. Before applying, please ensure that you have the right to work in the UK, or that the role is eligible for sponsorship. For more information, please visit: Health and Care Worker Visa or Skilled Worker Visa .

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Jason Jones Job title Business Support manager Email address [e-mail] Telephone number 07787251933 Additional information

Contactable Mon-Fri 08:30-16:30

If i do not answer please leave a message and i will get back to you as soon as possible. Happy to receive text messages or emails.