Clerical Officer - Integrated Community Paediatric Service

Bolton NHS Foundation Trust; Bolton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is looking for dedicated clerical officers to join their Integrated Community Paediatrics Service. This role involves managing patient referrals, scheduling appointments, and providing excellent administrative support. The successful candidates will play a vital role in ensuring the smooth operation of services, reflecting the Trust's commitment to high-quality care. If you are organized, resilient, and eager to contribute to a team that prioritizes patient care, this opportunity is perfect for you. Join a supportive environment where your skills will make a real difference in the community.

Qualifications

• Experience in administrative roles with a focus on patient care.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Manage incoming referrals and ensure timely processing.
• Schedule appointments and maintain accurate patient information.

Skills

Administrative Skills

Attention to Detail

Communication Skills

Problem-Solving

Education

High School Diploma

Tools

EPR System

LE2.2

Job description

Job Title: Clerical Officer - Integrated Community Paediatrics Service

We are seeking two resilient, well-organized, and self-motivated clerical officers to support the Integrated Community Paediatrics Service at Breightmet Health Centre. The successful candidates will perform efficient administrative duties, demonstrating attention to detail, excellent communication skills, and a positive problem-solving attitude.

Key responsibilities include:

1. Receiving and managing incoming referrals for appointments, ensuring timely processing before and after triage.
2. Uploading or scanning referral copies into the EPR system.
3. Scheduling appropriate appointments to meet national and local waiting time targets, reporting breaches immediately.
4. Maintaining accurate appointment systems and patient information.
5. Providing timely and accurate appointment information to patients.
6. Observing personal duty of care regarding equipment and resources.
7. Handling telephone inquiries courteously and efficiently, communicating actions to practitioners as needed.
8. Liaising with managers and clinicians regarding appointment availability.
9. Coordinating with Health Records to ensure notes are available for clinics.
10. Scanning and saving clinical correspondence on the EPR system under correct codes.
11. Supporting the service using LE2.2 and EPR systems.
12. Being the first point of contact for patients, families, and visitors at the children’s reception.

Note: This role does not meet the sponsorship requirements for overseas nationals under the Skilled Worker route, as per UK Visas and Immigration regulations. For visa eligibility details, please visit GOV.UK Skilled Worker visa: Overview.

At Bolton, our patients are at the heart of everything we do. We are proud of our Trust's recognition as a centre of excellence for maternity, neonatal, and children's care, rated 'Good' by the CQC. We are committed to providing high-quality care, supporting staff development, and reflecting the diversity of our community. Applications from all sectors are welcome.

For further details or informal visits, please contact:

• Bethan Mason, Operational Support Manager, Email: [e-mail], Phone: [phone]
• Kerry Edgington-Kearns, Email: [e-mail], Phone: [phone]