Clerical Officer Bolton NHS Foundation Trust

Shireal R. Lewis; Bolton; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established healthcare provider is seeking a dedicated individual to join their Access Booking & Choice Department. This role is crucial in ensuring smooth operations within a busy administration office at Bolton Hospital. The ideal candidate will possess excellent communication and IT skills, along with a keen attention to detail. Responsibilities include booking transport for patients, managing clinical correspondence, and coordinating follow-up appointments. This position offers a unique opportunity to contribute to patient care while working in a supportive and dynamic environment that values staff development and training. If you thrive in a fast-paced setting and are passionate about making a difference, this role is perfect for you.

Benefits

Training and Development Opportunities

Supportive Work Environment

Qualifications

• Highly motivated individuals with excellent communication skills are essential.
• Good IT skills and attention to detail are required.

Responsibilities

• Booking hospital transport and managing clinical correspondence.
• Inputting referrals and managing appointment confirmations.
• Coordinating follow-up appointments and maintaining waiting lists.

Skills

Communication Skills

IT Skills

Attention to Detail

Multi-tasking

Teamwork

Job description

We are looking to appoint an individual to work in the Access Booking & Choice Department at Bolton Hospital.

Candidates must be highly motivated and able to multi-task in a busy administration office. Excellent communication skills are essential as you will be expected to work with a diverse range of people. Good IT skills and attention to detail are also a must; we aim to deliver a high standard of service to our patients and medical team. The department oversees a high volume workload, so you must be able to demonstrate experience of meeting deadlines. The ability to work effectively as part of a team is essential.

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship.

Responsibilities:

1. Booking hospital transport for patients requiring transport to hospital
2. Run off all clinical correspondence and put letters through the paper folding machine
3. Put all appointment confirmation letters through the paper folding machine
4. Delivery rounds 1 and 2 – drop off referral letters for triage and pick up once triaged, distributing to relevant team trays per specialty
5. Stationery ordering
6. 3 day turnaround printing – printing from Electronic Referral System
7. Post and faxes – distribute to relevant team trays per specialty
8. Team Email accounts – booking FU appointments
9. Team NHS.NET account – printing new referral letters and adding referral/waiting list onto LE2.2
10. Ward discharges – booking follow up appointments
11. Choose and Book Referrals for review (Worklists) – printing from Electronic Referral System
12. Printing appointment confirmation letters – from LE2.2
13. Filing booked referrals in date order ready for taking over to Health Records prepping
14. Inputting referrals, waiting lists onto the system
15. Booking patients from the waiting lists (manual referrals) – ringing, agreeing/confirming appointments/cancelling with the patient – eg therapies, ante-natal, oral surgery
16. Adding cardio cards to LE2.2 – referral, waiting list & booking

The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

This advert closes on Thursday 12 Dec 2024

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