Community receptionist Bolton NHS Foundation Trust

Shireal R. Lewis; Bolton; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Administration Role to ensure smooth operations at the children's reception. This role involves managing patient appointments, using the patient administration system, and providing excellent customer service to patients and families. The successful candidate will be the first point of contact for patients, ensuring they receive timely and accurate information. Join a dynamic team within one of the North West's busiest NHS foundation trusts, where your contributions will directly impact the care provided to the community. If you are passionate about healthcare and have strong administrative skills, this is the opportunity for you!

Qualifications

• Experience in patient administration and handling healthcare appointments.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Manage patient appointments and ensure accurate information is provided.
• Liaise with healthcare professionals and maintain appointment systems.

Skills

Patient administration system

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

EPR system

Job description

Job Title: Patient Administration Role

To meet and greet the public who attend for healthcare appointments. Using the patient administration system to arrive and depart patients. To book follow-up appointments for patients, answer general questions, and signpost patients who need help. Other administrative functions as needed.

Responsibilities:

1. Receive and action incoming referrals for appointments before and after triage.
2. Ensure that a copy of the referral is uploaded or scanned onto the EPR system as required.
3. Ensure that patients receive appropriate appointments (new and follow-up) to meet national and local waiting time targets and report any breaches immediately to the manager.
4. Maintain appointment systems, ensuring accuracy of detail and patient information.
5. Ensure patients receive timely and accurate information in relation to their appointment needs.
6. Observe personal duty of care in relation to equipment and resources used within the service.
7. Deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.
8. Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.
9. Responsible for liaison with Health Records to ensure notes are available for clinics.
10. Ensure that all relevant clinical correspondence is scanned onto EPR and saved under the correct code.
11. Maintain and utilise LE2.2 and EPR to support the service and your role.
12. Be the first point of contact for patients, families, and visitors to the children’s reception.

We provide a range of health and wellbeing services to the people of Bolton, delivering care at Royal Bolton Hospital, in a range of community venues and in people’s own homes. We are one of the North West’s busiest acute NHS foundation trusts, serving people across Bolton and other parts of Greater Manchester and are classed as amongst the best in the region for several of our services.

This advert closes on Monday 9 Dec 2024.

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