Clerical Assistant

Isle of Wight Council; Ryde; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Annual leave 32 days

LG pension scheme

Discounted Solent ferry travel

Island bus network discount

Cycle to work scheme

Staff parking permit scheme

Discounted island sports & leisure gym

Discounts & benefits schemes

Relocation assistance (up to £8,000)

Travel allowance may be available

Job summary

The Isle of Wight Council is seeking a Clerical Assistant to join the Blue Badge Team at the Westridge Centre, Ryde. The role is office-based with potential for some agile or remote working and requires strong administrative and customer service skills to process Blue Badge applications and maintain records.

You will communicate with applicants, healthcare professionals and stakeholders, prioritise workload, and work accurately under pressure to meet deadlines. 37 hours per week.

Responsibilities

• Process Blue Badge applications in line with national guidance and local procedures.
• Review supporting evidence and assess applications against scheme criteria.
• Respond to customer enquiries by telephone, email and written correspondence.
• Maintain accurate records and update information on the Blue Badge database and associated systems.
• Liaise with applicants, healthcare professionals and other internal and external stakeholders as required.
• Assist with the prevention and investigation of Blue Badge misuse and fraud.
• Provide general administrative support to ensure the effective operation of the Blue Badge service.

Job description

Salary Grade 3, £26,017 to £26,290 per annum

Location Westridge Centre, Ryde, Isle of Wight

This role is office based, with potential forsome agile or remote working
Clerical Assistant (Blue Badge Team)

The Isle of Wight Council is looking to recruit a Clerical Assistant to join our Blue Badge Team.

This is an excellent opportunity for someone with strong administrative and customer service skills to become part of a small, supportive team responsible for assessing Blue Badge applications.

You will combine excellent IT and organisational skills with a strong customer focus to undertake a range of administrative duties, including processing Blue Badge applications, maintaining accurate records and responding to customer enquiries regarding the Blue Badge Scheme.

You will have excellent written and verbal communication skills, a friendly and professional approach, and the ability to communicate sensitively and effectively with people who have a wide range of disabilities and individual circumstances.

The successful candidate will be well organised, able to prioritise their workload effectively, and capable of working accurately under pressure and to challenging deadlines when required.

Key Duties

• Process Blue Badge applications in line with national guidance and local procedures.


• Review supporting evidence and assess applications against scheme criteria.


• Respond to customer enquiries by telephone, email and written correspondence.


• Maintain accurate records and update information on the Blue Badge database and associated systems.


• Liaise with applicants, healthcare professionals and other internal and external stakeholders as required.


• Assist with the prevention and investigation of Blue Badge misuse and fraud.


• Provide general administrative support to ensure the effective operation of the Blue Badge service.

37 hours per week

This role is office based, with potential forsome agile or remote working
Clerical Assistant (Blue Badge Team)

The Isle of Wight Council is looking to recruit a Clerical Assistant to join our Blue Badge Team.

This is an excellent opportunity for someone with strong administrative and customer service skills to become part of a small, supportive team responsible for assessing Blue Badge applications.

You will combine excellent IT and organisational skills with a strong customer focus to undertake a range of administrative duties, including processing Blue Badge applications, maintaining accurate records and responding to customer enquiries regarding the Blue Badge Scheme.

You will have excellent written and verbal communication skills, a friendly and professional approach, and the ability to communicate sensitively and effectively with people who have a wide range of disabilities and individual circumstances.

The successful candidate will be well organised, able to prioritise their workload effectively, and capable of working accurately under pressure and to challenging deadlines when required.

Key Duties

• Process Blue Badge applications in line with national guidance and local procedures.


• Review supporting evidence and assess applications against scheme criteria.


• Respond to customer enquiries by telephone, email and written correspondence.


• Maintain accurate records and update information on the Blue Badge database and associated systems.


• Liaise with applicants, healthcare professionals and other internal and external stakeholders as required.


• Assist with the prevention and investigation of Blue Badge misuse and fraud.


• Provide general administrative support to ensure the effective operation of the Blue Badge service.

For further information or an informal discussion please contact Nicki Williams at [e-mail] or phone [phone] ext. 8937

Join #TeamIWC and you'll receive our staff benefits package, including:

• Annual leave entitlement of 32 days p/a PLUS public holidays!


• Local Government pension scheme


• Discounted Solent ferry travel


• Island bus network discount


• Cycle to work scheme


• Staff parking permit scheme


• Discounted island sports & leisure gym membership


• National and local discounts & benefits schemes


• Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)


• Travel allowance may be available if commuting from the mainland (subject to criteria)

To discover more about our careers please visit Jobs and careers - Isle of Wight

Find out more about Our culture and environment & living on the Isle of Wight

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

We are a Disability Confident employer . Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council protects its employees from discrimination, and this is supported by;

unacceptable behaviour policy

employee code of conduct

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [e-mail] if you would like to receive a copy.

The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.

Please note, appointment to a regulated role will require you to provide additional personal details, including full employment history, referee information, and consent for any required safeguarding checks, as part of the Council’s commitment to safer recruitment and compliance with regulatory requirements.

For support completing your online application or for further information on how to apply, phone [phone] or email [e-mail] Only applications submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.