Cleaning Team Leader

EMCOR UK; London; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading company in facilities management is seeking a Team Leader to oversee cleaning operations in London. This role involves managing cleaning teams, ensuring compliance with health and safety standards, and promoting a positive work environment. The ideal candidate will have previous leadership experience in cleaning services and relevant qualifications. Join us in building a better world at work by fostering team collaboration and delivering optimal service.

Qualifications

• Experience in leadership within cleaning services.
• Knowledge of Health & Safety and COSHH.
• Able to provide training and support to staff.

Responsibilities

• Manage teams to deliver contracted cleaning services.
• Ensure adherence to health and safety regulations.
• Conduct team briefings and performance evaluations.

Skills

Team Management

Customer Service

Health & Safety

Cleaning Practices

Education

BICSc qualification

NVQ level 3

Job description

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Working hours: 12 hours 4 on 4 off shifts, 06.00 – 18.00

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

What you’ll do:

• Take responsibility for developing and maintaining the procedures, systems and resources necessary for delivering cleaning.
• Manage the teams to ensure the contracted services are delivered to the agreed contract specification and standards.
• Ensure a timely response to any service shortfalls identified, making sure the helpdesk process is followed for all reactive works requests.
• Ensure a timely response to requests for reactive or special cleans, agreeing customer requirements and costs if appropriate.
• Ensure all statutory, health and safety, certificates, and documentation relevant to areas of responsibility are maintained in the site cleaning logbook and records regularly checked.
• Full adherence to all aspects of EMCOR UK and Client EHS processes and procedures, ensuring all tasks are carried out to the relevant Risk Assessment and Method statement, provision of the necessary PPE is measured at all times.
• Support the cleaning supervisor in completing monthly audits addressing any corrective actions where applicable.
• Take responsibility for managing allocation of resource for nominated areas of responsibilities, reporting any concerns or variations.
• Support cleaning staff with online training
• Ensuring TBT are delivered and signed off monthly
• Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development, and appraisals.
• Carry out regular 121 and wellbeing chats with cleaning team and assist the cleaning supervisor in setting annual objectives
• Ensuring site equipment and machinery is maintained & pat tested and regular checks are carried out.
• As a team leader, you will guide individuals towards achieving company goals and promoting a positive team culture. You will cultivate an atmosphere of collaboration and communication, while equipping team members with the necessary tools for success. You’ll also strategize and implement initiatives to enhance team performance, productivity and quality of work delivered.
• Set the tone for the team and create a positive and productive work environment.
• Set clear objectives, define roles and responsibilities, and ensure each team member aligns with the team’s vision.
• Recognise and reward good performance, provide feedback and encourage professional development.
• Support team members’ professional development by providing opportunities for training and growth.

Who you’ll be:

• Previous experience of leadership essential. Excellent team management focusing on developing good customer focused and H & S behaviours.
• Knowledge and experience of cleaning practices - holding a BICSc or NVQ level 3 qualification.
• Competent in all aspects of Health & Safety and COSHH
• Methodical and meticulous approach to work.
• Able to understand and interpret both written and verbal instructions and training materials.
• Conduct regular team briefings to enhance collaboration and teamwork.
• Authorising and processing timesheets.
• Managing HR issues with assistance from the Cleaning Supervisor/Manager and HR Officer.
• Smart and presentable.
• Good communication skills and effective customer service approach.
• Good written and oral command of the English language.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.