Cleaning Supervisor

Kingdom Services Group; Cheshunt; On-site; GBP 38,000 - 43,000; Full time

Job summary

Kingdom Services Group is seeking a Cleaning Supervisor for Brookfield Shopping Centre in Cheshunt. Lead a team of about ten, manage rosters, training, and performance while maintaining high cleaning standards and safety within a busy retail environment.

You will oversee day-to-day operations, liaise with management and retailers, monitor budgets, and promote excellent customer service. Own transport is preferred for site access.

Qualifications

• Supervisory or management experience in cleaning.
• Strong leadership and team management skills.
• Experience in commercial/retail cleaning environments.
• Proficient with record keeping and administration.

Responsibilities

• Supervise and support a team of approximately 10 cleaning operatives.
• Manage staffing levels, rosters, and schedules to ensure full site coverage.
• Recruit, induct, train, and develop team members.
• Conduct performance reviews and provide ongoing coaching and support.
• Monitor cleaning standards through regular inspections and quality audits.
• Ensure compliance with health and safety procedures and company policies.
• Order cleaning materials, consumables, and equipment.
• Monitor stock levels and control site budgets effectively.
• Liaise with centre management, retailers, contractors, and visitors.
• Resolve operational issues promptly and professionally.
• Maintain accurate records relating to staffing, training, attendance, and site operations.
• Promote excellent customer service standards across the team.

Skills

Leadership

Team management

Customer service

Health & safety

Communication

Job description

Cleaning Supervisor - Brookfield Shopping Centre, Cheshunt

Cleaning Supervisor

Take the Next Step in Your Career

We are looking for an experienced and motivated Cleaning Supervisor to join our team at Brookfield Shopping Centre in Cheshunt. This is an excellent opportunity for a hands‑on leader who enjoys managing people, maintaining high standards, and delivering exceptional customer service within a busy retail environment.

You will be responsible for overseeing the day‑to‑day cleaning operation across the shopping centre, leading a team of approximately ten cleaning staff and ensuring the site remains safe, clean, and welcoming for retailers, visitors, and colleagues.

Key Responsibilities

• Supervise and support a team of approximately 10 cleaning operatives.
• Manage daily staffing levels, rosters, and schedules to ensure full site coverage.
• Recruit, induct, train, and develop team members.
• Conduct performance reviews and provide ongoing coaching and support.
• Monitor cleaning standards through regular inspections and quality audits.
• Ensure compliance with health and safety procedures and company policies.
• Order cleaning materials, consumables, and equipment.
• Monitor stock levels and control site budgets effectively.
• Liaise with centre management, retailers, contractors, and visitors.
• Resolve operational issues promptly and professionally.
• Maintain accurate records relating to staffing, training, attendance, and site operations.
• Promote excellent customer service standards across the team.

What We're Looking For

• Previous supervisory or management experience within the cleaning industry.
• Strong leadership and team management skills.
• Experience working in a commercial, retail, or shopping centre environment is desirable.
• Good understanding of health and safety procedures.
• Excellent communication and organisational skills.
• Ability to manage priorities in a fast‑paced environment.
• Competent with record keeping and administration.
• A proactive and professional approach to work.
• Own transport is essential.

What We Offer

• Competitive pay of £14.50 per hour.
• Average 40 hours per week.
• A stable, permanent opportunity within a busy retail environment.
• Ongoing training and development opportunities.
• Supportive management team and a positive working culture.
• The opportunity to make a real impact on site standards and team performance.

Location: Brookfield Shopping Centre, Halfhide Lane, Cheshunt, EN8 0NN

Pay Rate: £14.50 per hour

Hours: Average 40 hours per week

Shift Pattern: 5 days out of 7, Monday to Sunday

Working Hours: 08:00 - 16:00

Own transport required