Cleaning Services Manager

Haven; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Northumberland is seeking a Cleaning Services Manager who will lead a cleaning team to maintain high standards of cleanliness and guest satisfaction. The ideal candidate will be experienced in cleaning operations, possess strong leadership qualities, and be ready to contribute positively to the team atmosphere.

Benefits

Attractive salary plus annual bonus

On-site accommodation, subject to availability

Career development opportunities with fully funded qualifications

Exclusive team perks and discounts

Qualifications

• Proven experience in Cleaning Manager or Housekeeping Manager roles.
• Strong leadership and communication skills managing large teams.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Lead and motivate cleaning team to deliver excellent service.
• Ensure top-tier guest satisfaction by addressing concerns.
• Oversee team scheduling, budgets, and resources.

Skills

Leadership

Communication

Problem Solving

Customer Service

Attention to Detail

Job description

Haven Northumberland, England, United Kingdom

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Haven Northumberland, England, United Kingdom

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Join our team at Berwick Holiday Park located on the Northumberland coast with amazing clifftop views and wild coastline.

Magdalene Fields, Berwick-upon-Tweed, Northumberland TD15 1NE GBR

Job Details

Position: Cleaning Services Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Cleaning Services Manager, where you’ll play a key role in creating a clean, welcoming environment for our guests, making a positive impact through high standards and attention to detail. If you’re a skilled leader with a passion for hospitality, this role is the perfect opportunity for you!

As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.

Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.

Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.

Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.

Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.

Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.

Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
• Strong leadership and communication skills, with prior experience managing large teams.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.
  
  

What We Offer

• Attractive salary plus annual bonus opportunity.
• On-site accommodation, subject to availability and T&Cs.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
  
  

How To Apply

To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: [e-mail]

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Travel Arrangements

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