Cleaning Services Manager

Anchor Group Services; Liverpool; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Access to courses via the Anchor Academy

Auto Enrolment Pension

Cycle to Work Scheme

Free Employee Assistance Programme

Hospital Saturday Fund

Reward and Recognition awards

Free on‑site parking

Discounted gym membership

Job summary

Anchor Group Services in Liverpool is seeking an experienced Cleaning Services Manager to oversee the cleaning operation at a bustling city centre shopping centre. The ideal candidate will lead a team, ensuring high cleanliness standards and compliance with health and safety regulations.

This hands-on role requires strong leadership and communication skills, with responsibilities including staff management, compliance audits, and client relations. Benefits include professional development courses and employee assistance programs.

Qualifications

• Proven experience in cleaning or facilities management.
• Strong knowledge of health & safety compliance.
• Experience managing large teams.

Responsibilities

• Lead the cleaning operation and team.
• Ensure compliance with COSHH and safety requirements.
• Conduct regular audits of cleanliness and procedures.

Skills

Leadership

Communication skills

Problem-solving

Team management

COSHH knowledge

Tools

Microsoft 365

Timegate (Zoho)

Job description

Job Role: Cleaning Services Manager

Working Hours: 45 hours per week (working 5 days out of 7) – shift times will vary in line with business needs and will include early starts and late finishes

Salary: £35,000 per annum

Location: St Johns Shopping Centre, Liverpool, L1 1LY

Reporting to: Associate Director Key Accounts

Overview

Anchor Group Services is seeking an experienced and proactive Cleaning Services Manager to lead the cleaning operation at a busy, high-footfall city centre shopping centre. This is a demanding and fast-paced role that requires proven experience in cleaning or facilities management, strong leadership, excellent communication skills, and the ability to deliver a clean, safe, and customer-focused environment.

The ideal candidate will be confident operating in a fast-paced retail setting, able to respond quickly and professionally to operational challenges, and committed to delivering a high standard of cleanliness and hygiene for visitors. You will provide a visible presence across the centre and work closely with the onsite Security Manager to ensure coordinated, high-quality service delivery.

About the Role

As Cleaning Services Manager, you will take full ownership of the cleaning contract, leading a team of cleaning operatives and ensuring all operational, compliance, and client expectations are consistently met. You will be responsible for service delivery standards, team performance, health & safety compliance, stock control, and client reporting.

This is a hands‑on management role suited to someone who thrives in a dynamic, city centre retail environment, is confident in decision‑making, and is skilled in problem‑solving and building strong working relationships.

As part of the duty management team, you will assume the role of Duty Manager twice per week (08:00–17:00) as per the site rota, which includes one Saturday per month (with time off in lieu).

Main Responsibilities

• Ensure the effective running of cleaning operations and service delivery in line with agreed specifications
• Plan staffing levels and produce flexible working rotas to meet client expectations, including managing holidays, sickness, and absence
• Maintain high cleaning standards, ensuring compliance with COSHH and health & safety requirements
• Manage stock levels and ensure adequate supply of cleaning materials and consumables
• Conduct regular audits of site cleanliness, standards, and procedures, reporting findings to management
• Monitor, report, and elevate site defects and maintenance issues in line with agreed processes
• Respond to cleaning-related incidents, customer queries, and complaints promptly and professionally
• Lead cleaning teams through training, inductions, and ongoing development, ensuring service excellence
• Carry out team welfare checks and appraisals to support engagement and performance
• Maintain a safe, clean, and welcoming environment for staff, customers, visitors, and tenants
• Maintain site documentation including risk assessments, cleaning schedules, and audit records
• Manage recruitment, performance, and employee relations issues in collaboration with HR and senior management
• Lead site emergency responses, evacuations, and support business continuity procedures where required
• Hold regular client meetings, complete KPI reports, and support contract retention
• Submit reports, audits, and documentation using company reporting tools

Requirements

• Experience of managing large teams within cleaning, facilities, or associated services
• Strong knowledge of cleaning standards, processes, COSHH, and health & safety compliance
• Excellent communication skills, both written and verbal
• Proven ability to lead, motivate, and develop teams
• Experience managing performance, recruitment, and employee relations issues
• Highly organised with strong problem‑solving abilities
• Ability to work under pressure in a fast‑paced environment
• Strong client‑facing skills with the ability to build lasting relationships
• Competent in Microsoft 365 and Timegate (Zoho desirable)
• Confident in managing change and maintaining service delivery within a dynamic environment
• A proactive, high‑energy approach with a strong sense of ownership and accountability
• A flexible, team‑oriented mindset with a hands‑on approach to management
• Professional, proactive, and committed to high service standards

Benefits

• Access to a range of nationally recognised courses via the Anchor Academy
• Auto Enrolment Pension
• Stream – access to pay as you earn it
• Cycle to Work Scheme
• Free Employee Assistance Programme (24/7 access including counselling and free virtual GP appointments via the new Livi app)
• Hospital Saturday Fund
• Reward and Recognition awards
• Free on‑site parking
• 2 minute walk from Liverpool Lime Street Train Station
• Discounted membership at the brand new state of the art on‑site gym