Cleaning Operative

The Housing Network; Greater Manchester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Uniform provided

PPE supplied

DBS check supported (enhanced)

Job summary

The Housing Network (THN) is looking for a dedicated cleaner to join our supported housing team in the UK. You will help maintain the presentation of vacant properties and living spaces, ensuring safety and high standards for residents and staff. A natural caring approach and professional curiosity are essential.

You will work to keep void properties in good order, report hazards, and support our safeguarding commitments while representing THN with professionalism and care.

Qualifications

• Cleaning experience in residential settings.
• Excellent communication with residents and colleagues.
• Ability to use applications to report works (IT literacy).
• Professional curiosity and safeguarding awareness.
• Highly organised with a high standard of cleaning.
• Resilient under pressure and able to multi-task.
• Able to prioritise tasks and work solo or in a team.
• Hold a Full UK driving licence (manual).

Responsibilities

• Carry out scheduled cleaning and maintenance of void properties.
• Clean rooms and communal areas to a high standard.
• Prepare void rooms for new residents and remove rubbish suitably.
• Check appliances for hazards in kitchens and laundries.
• Ensure communal areas are hygienic and well maintained.
• Report repairs to the maintenance office team.
• Carry out sharps sweeps and follow COSHH and policies.

Skills

Cleaning experience

Communication skills

IT literacy

Professional curiosity

Organisation

High cleaning standard

Work under pressure

Multi-tasking

Task prioritisation

Work independently and in team

Full UK driving licence

Job description

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Role Overview - What is it?

To go beyond the standard expectation of providing a service for residents with great care, to enrich their lives as part of a dedicated and valued supported housing team.

You will play a crucial role in ensuring the communal areas of our supported accommodation, operate safely and effectively, for the well-being of our residents and staff.

By cleaning empty properties and maintaining the overall presentation of the accommodation and outdoor spaces, you will enhance resident satisfaction, with efficient working practices.

As part of the role, you will have a natural caring approach and professional curiosity with the ability to identify and report safeguarding concerns.

To act as an ambassador for The Housing Network, to promote its mission and values - being respectful and kind is at the heart of everything that we do.

Main Duties - What needs to be done?

• Carry out scheduled work on void properties to bring back up to a high standard and in accordance with the Council's targets prescribed in the contract
• Cleaning of rooms/communal areas as directed, ensuring that all rooms/communal areas are maintained to a high quality standard
• Cleaning void rooms to prepare them for new residents.
• Remove rubbish and dispose of correctly.
• Check kitchen and laundry room appliances are clean and free from hazards and common part areas are free from hazards and are clean as directed regularly
• Ensure that the communal areas are hygienic and well maintained.
• Report any repairs to the maintenance office team.
• Carry out sharps sweeps
• Follow all COSHH and company polices

Relationships - Who will I be working / engaging with?

• Effective communication is vital in your role. You will regularly engage with residents, their families, and colleagues as part of your daily activities. Additionally, you will liaise with contractors, coordinate their services and ensure that work is completed to a high quality and standard

Competencies - Who with and your skill level?

• Skills

Essential:

• Cleaning experience
• Excellent communication
• IT skills and ability to confidently use applications to report works
• Professional curiosity
• Extremely well organised
• Have a high standard of cleaning
• Able to work well under pressure
• Good at multi-tasking
• Ability to prioritise tasks
• Able to work alone and part of a team
• Full UK driving licence (Manual)

Knowledge

• Understanding of Safeguarding and ability to identify concerns and report them
• Proven track record of carrying out cleaning in blocks/multi rooms/domestic properties.

Behaviour

• Wearing uniform and ID with pride and presenting professionally to residents, including the use of all relevant PPE
• Resilient and able to interact with people who have complex needs and can sometimes present with challenging behaviours
• Keen to support colleagues and ensure business is working cohesively and to the same objectives.
• Maintain a robust compliance culture
• Able to work independently and use initiative
• Adaptability and being prepared to help out if circumstances require
• We would expect you at all times to:
  • act with integrity
  • act with due skill, care and diligence
  • act with professionalism, be open and co-operative with colleagues
  • act with compassion to those both within the Company and those who we support in the accommodation

General and Additional

• The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.
• The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.
• The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.
• The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.
• Extensive travel across the UK will be required from time to time to support the delivery of role requirements
• An Enhanced Disclosure is required for this position.

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.

The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.

We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents.

All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.

We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.