Cleaning Attendant - Westfield, London (FTC)

TOCA Social France; Greater London; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Hourly wage + service charge

Complimentary TOCA games

F&B discounts

Free meal on shift

Local discounts

Job summary

TOCA Social in London is seeking a dedicated Housekeeper to join our hospitality team. The role covers cleaning, guest spaces, deliveries, and ensuring a spotless, welcoming venue. Both part-time and full-time positions are available with evening and weekend shifts.

Competitive pay at £12.71 per hour plus service charge, plus staff perks and progression opportunities. Training provided, with opportunities to rotate across departments to support your career growth.

Qualifications

• At least 1 year of housekeeping experience or similar is preferred.
• Punctual and reliable with a strong work ethic.
• Fast learner who can adapt in a fast-paced environment.

Responsibilities

• Maintain cleanliness and upkeep of guest and teammate areas.
• Receive deliveries and coordinate with logistics teams to keep spaces organized.
• Ensure spaces look their best: cleaning, sweeping, mopping, vacuuming, dusting and sanitising.
• Be present on the venue floor during peak times to support operations.
• Provide additional support across the venue as needed.
• Adhere to Health & Safety procedures at all times.

Skills

Housekeeping experience

Punctual & reliable

Fast learner

Guest-focused service

Team player

Attention to detail

Job description

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. In 2026, we have opened in Dallas, Paris, Mexico and Guatemala!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

Benefits

You’ll have full access to our TOCA Treats, which includes (but is not limited to!):

• £12.71 per hour plus service charge!
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities as we expand!

You must be available to attend an interview between 6th May and 13th May and training between 6th June and 20th June.

Job Highlights

Location: TOCA Social, Westfield White City, W12 7GD

Reports to: Hospitality Manager

Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends and across the festive/New Year period.

The dynamic role of a Steward means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!

Role Scope & Responsibilities

• Maintaining the cleanliness and upkeep of all guest and teammate areas whilst supporting seamless operations and experiences for all
• Receiving deliveries and working alongside logistics teams to keep delivery areas and heart of house spaces organised
• Ensuring all spaces available to guests and teammates look their best at all times, including (but not limited to) clearing, sweeping, mopping, vacuuming, dusting and sanitising
• Being present on the venue floor during peak times to support venue operations by tidying, organising and providing general cleaning
• Being hands on and spotting when support is needed, taking the initiative to provide this to enhance guests experience and to support your teammates
• Providing deep cleaning of spaces and upkeep our football boxes
• Providing additional support across the venue when required
• Adhering to all compliance and Health & Safety processes/procedures at all times e.g. when working with chemicals, using safety signs such as wet floor signs when mopping etc
• Greeting & supporting guests through their journey to provide a best in class experience
• Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
• Proving clear and concise communication to teammates to minimise disruption to guests

Qualifications & Experience

• At least 1 year of experience in housekeeping, or similar
• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast paced environment
• Passionate about delivering top quality experiences
• A willingness and desire to make people happy and deliver genuine and memorable experiences
• Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)