Cleaner

Heriot-Watt University Malaysia; City of Edinburgh; On-site; GBP 23,000 - 24,000; Full time

Job summary

An established institution seeks dedicated cleaning staff to maintain high standards of cleanliness across its campus. This role involves ensuring that student accommodations and university facilities are kept tidy and hygienic. The successful candidates will play a crucial part in delivering excellent service to students, staff, and visitors. With a focus on teamwork and customer satisfaction, this position offers opportunities for career development within a supportive environment. Join a vibrant community committed to maintaining a welcoming atmosphere for all.

Benefits

28 days annual leave

Additional leave after 5 years

Flexible working patterns

Professional development opportunities

Qualifications

• Experience in domestic or hotel cleaning is desirable.
• Ability to follow verbal and written instructions.

Responsibilities

• Ensure high cleaning standards across university buildings.
• Report repairs and maintenance to Cleaning Supervisor.

Skills

English proficiency

Interpersonal skills

Customer service

Flexibility

Proactive approach

Education

Domestic/hotel cleaning experience

Tools

Cleaning equipment

Job description

Grade and Salary: Grade 3 (£23,028-£23,881) pro rata for part time

Contracts Available: Full time (35 hours per week) X2, Part time (24 hours) X1

FTE and working pattern: Per contract, 5/7 including weekends and statutory days, monthly rosters subject to change. Additional hours required at peak times.

Organisation Name: Campus Services Directorate

Rewards and Benefits: 28 days annual leave, increasing to 33 days per year after 5 years service, plus 9 buildings closed days for all full time staff (Part time workers should pro rata this by their FTE). Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

Purpose of Role

To ensure an effective and efficient operation of cleaning services within the Heriot Watt University Riccarton campus. To participate in the day to day programmes of cleaning work within the allocated cleaning zones of the University to ensure that the facilities are maintained in a clean and hygienic condition.

To actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by keeping student accommodation and University offices, meeting rooms and lecture theatres clean and tidy and fit for use.

Key Duties and Responsibilities

• To ensure all University buildings and accommodation are cleaned to a high standard following the standard operating procedures
• Use appropriate equipment and machinery, reporting any faults to Cleaning Supervisor
• Work within and ensure service level agreements are met
• Support line management to deliver a flexible, efficient and professional service to all our customers
• Report repairs, faults and maintenance to Cleaning Supervisor

Education, Qualifications & Experience

Domestic/hotel cleaning experience desirable although full training will be given. These are the criteria on which the short-listing and recruitment selection will be made.

• Demonstrable ability to speak and understand English in order to follow verbal and written instructions and deal with customer/student queries
• Well-developed interpersonal skills
• Demonstrable excellent customer service
• Demonstrable ability to work quickly, flexibly and accurately in a pressured environment
• Demonstrable professional and proactive approach
• Experience of working within a similar cleaning environment
• Experience of operating relevant cleaning equipment

This job description is intended as a flexible framework which outlines the key general areas of activity in your position. Other activities may be required which are not outlined above but which are appropriate to the position and grade. Your personal objectives (Forward Job Plan) will also set out specific tasks and objectives for you to achieve, including objectives to help your career development.

About our School/Directorate/Team

The Campus Services Directorate oversees the Estates team, Oriam, and Hospitality Services. Hospitality Services comprises Residential and Cleaning Services, in-house retail Catering operations, Events and Conferences, as well as the Accommodation and Front Desk teams.

These teams have a dual focus: supporting students and academic schools while also generating income through facility usage and related activities. With a strong customer-oriented approach, their collective objective is to consistently deliver high-quality services in a sustainable, viable, and professional manner. Residential and Cleaning Services, the largest team within Hospitality Services, is responsible for cleaning all accommodation on the Edinburgh Campus, whether residential, academic, or third-party. Their work plays a key role in enhancing the University's reputation, enriching student experiences, and contributing to the achievement of the University's overall objectives.

How to Apply

Please submit via the Heriot-Watt on-line recruitment system (1) Cover letter describing their interest and suitability for the post; (2) Full CV

Applications can be submitted until midnight on Thursday 22nd May 2025.

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

We welcome and will consider flexible working patterns e.g. part-time working and job share options.