Claims Technician - Scotland

Sedgwick; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sedgwick is seeking a Claims Technician in Glasgow, Scotland to support Loss Adjusters and manage claims effectively. This role blends empathy with practical problem-solving to aid claimants while providing comprehensive training to develop skills for a promising career in insurance.

Benefits

25 days holiday plus bank holidays

Private healthcare plan

Self Invested Personal Pension Scheme (SIPP)

Flexible working options

Employee assistance programme for wellbeing

Qualifications

• Experience in a claims environment, ideally property claims.
• Commitment to work towards CILA qualification.
• Excellent negotiation skills for settlements.

Responsibilities

• Guide customers through the claims process as first point of contact.
• Collaborate with contractors and manage claims efficiently.
• Explain complex details clearly to policyholders.

Skills

Excellent communication skills

Experience in claims environment

Empathy

Problem-solving

Education

Chartered Institute of Loss Adjusters' Cert CILA qualification

Job description

Sedgwick Glasgow, Scotland, United Kingdom

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Sedgwick Glasgow, Scotland, United Kingdom

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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Claims Technician - Scotland

Be the calm voice claimants rely on to get their lives back on track.

Job Location: Scotland

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Adjusting Executives in Scotland.

The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customer’s feel supported, while independent thinking keeps claims moving forward.

Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You’ll explain complex details to relieved claimants and have contractors praising your organisational skills. It's a chance to make a real difference in people's lives, one steady step at a time.

Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA).

It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The Skills You Will Have When You Apply

• Experience in a claims environment, ideally property claims.
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
• A commitment to work towards the Chartered Institute of Loss Adjusters` Cert CILA qualification.
  
  

The Skills That Will Be Developed Once Working

• Training: We will provide all the Sedgwick specific training you need to thrive in this role.
  
  

What We’ll Give You For This Role

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
  
  

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection
  
  

Other Benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services
  
  

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next Steps For You

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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