Claims Technician - Domestic Major Loss

TN United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Claims Handler to join their Domestic Major Loss team in London. This role offers the chance to contribute to a culture that prioritizes employee wellbeing and career growth. You'll be part of a supportive team that values flexibility and diversity, ensuring that every day is meaningful. With opportunities for professional qualifications and a variety of benefits, this position is perfect for those passionate about customer service and making a positive impact in the insurance sector. Join us and help shape a supportive work environment while advancing your career.

Benefits

Flexible Working

Employee Assistance Programme

Private Healthcare Plan

Annual Leave Allowance

Life Assurance

Group Income Protection

Voluntary Benefits

Qualifications

• Experience in customer service and claims handling.
• Strong IT skills and ability to maintain electronic files.

Responsibilities

• Support adjusters in handling complex domestic claims.
• Deliver excellent customer service throughout the claims process.

Skills

Customer Service

Attention to Detail

Communication Skills

IT Skills

Claims Handling

Education

Relevant Professional Qualifications

Job description

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Client:

Sedgwick

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ce05cfd2ea6f

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer

Claims Technician - Domestic Major Loss

Are you looking for a new challenge and passionate about delivering excellent customer service?

Do you have great attention to detail?

Would you enjoy being part of a busy, supportive team with a caring counts culture?

Is a flexible work/life balance important to you?

Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer' spark your interest?

We now have an opportunity for a talented Claims Handler (Adjusting Executive) to join our highly successful Domestic Major Loss team in London/Redhill.

Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

• Structured programmes with clear timescales & transparent career pathways
• Fully supported professional qualifications with rewards
• Truly flexible working
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)
• Annual leave allowance of 25 days + public holidays
• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:

The adjusters in the team utilise their renowned expertise on domestic claims of significant value and complexity. The Claims Handler (Adjusting Executive) role is a technical assistant role, designed to support their work throughout the handling of these claims. We're seeking a Claims Handler (Adjusting Executive) to work on a one-to-one basis with our adjusters, to ensure we can continue to deliver service and handling at the very highest level.

You will have the following skills:

• The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim
• First class communication skills, both written and verbal
• Competent IT skills, and the capability to maintain electronic files to a high auditable standard, including preparation of claim documentation as required, and as agreed with the adjuster(s)
• A willingness to liaise and build effective working relationships with other internal product lines/departments as required.
• Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate
• Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active claims handling philosophy
• The desire and ability to deliver customer service at a very high level, and to meet our goal of making claims easy for everyone
• Provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed
• Accurate daily time recording, delivering a high proportion of chargeable hours demonstrating technical competence

This is a great opportunity for those who are motivated by the variety of claims work as well as the opportunity to partner our Domestic Major Loss Adjusters and contribute to the ongoing success of Sedgwick in the UK.

Our colleagues adopt a mix of site, home and office-based (London or Redhill) working throughout the week which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.