Claims Technician

JR United Kingdom; Coventry; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading global claims management company is seeking a Claims Technician to join their Construction & Engineering team. You will provide vital support to Adjusters in handling claims, ensuring customer satisfaction and compliance with procedures. This role offers a hybrid work environment with opportunities for development.

Benefits

Life Assurance (Death in Service) Scheme

Company Private Healthcare Scheme

Pension Scheme

25 days holiday

Employee Assistance Programme

Financial support with relevant qualifications after probation period

Qualifications

• Demonstrable claims technician experience, including caseload management from cradle to grave.
• Proficient in Microsoft Word and Excel.
• Excellent communication and stakeholder management skills.

Responsibilities

• Administration of new claims including receiving instruction, issuing acknowledgments, and undertaking risk screening.
• Working closely with Adjusters to assist with claims management and validation enquiries.
• Liaising with the insured, insurers, brokers and stakeholders for optimum customer service.

Skills

Claims Handling

Communication

Stakeholder Management

Analytical Skills

Organizational Skills

Microsoft Word

Microsoft Excel

Job description

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*Claims Handling is essential for this role*

We currently have an exciting opportunity for a Claims Technician to join a Global Claims Management company on their Construction & Engineering team.

Location: London, Hybrid Working (2 days a week in London City office)

The opportunity:

You will be an active member of the Construction & Engineering team, with the overall objective of providing effective support to Adjusters and other claims technicians in the team, aiding productivity in the handling of Construction & Engineering claims.

Your responsibilities will include:

• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
• Working closely with Adjusters to assist with investigation, claims management and validation enquiries.
• Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
• Assisting in the overseeing Adjuster caseloads when necessary, during periods of leave.
• Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a secondary point of contact where needed for interested parties.
• Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
• Aiding in the preparation of co-insurers apportionment spreadsheets.
• Ensuring time reporting and billing is compliant with internal standards processing and systems.
• Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports.
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
• Account management support where required.
• Assisting with incoming telephone calls / resolve queries.
• Invoicing.
• Other ad hoc work as required.

About you - Knowledge and Experience:

• Demonstrable claims technician experience, including caseload management from cradle to grave.
• A keen interest in construction related insurance matters and a willingness to learn and develop.
• An organised and methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
• Able to self-manage workload, whilst remaining a team player.
• Proficient in Microsoft Word and Excel.
• Excellent communication and stakeholder management skills, with the ability to handle multiple priorities and conflicting demands.
• Ability to thrive in a high-pressure environment and remain driven to meet targets.
• Flexible with regard to occasional travel requirements.

Benefits of the role include:

• Life Assurance (Death in Service) Scheme
• Company Private Healthcare Scheme
• Pension Scheme
• 25 days holiday
• Employee Assistance Programme
• Financial support with relevant qualifications after probation period complete.

If you're ready to advance your career and become a valued member of a dynamic team, we’d love to hear from you – apply now!