Claims Technician

AXA UK; Chelmsford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance company is looking for a Binding Authority Claims Handler to join their Chelmsford team. In this role, you will manage claims, provide technical advice, and ensure superior client service. Offering hybrid working arrangements and extensive career development opportunities, this is an ideal role for motivated candidates looking to grow in the insurance industry.

Benefits

Minimum of 25 days holiday, plus bank holidays

Defined contribution pension scheme

Life insurance (4x basic annual salary)

Health cash plan or Private medical insurance

Volunteering days

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Qualifications

• Experience with a Lloyd’s Broker as a Binding Authority Claims Handler.
• Educated to at least A Level standard or equivalent.
• Strong customer service focus with excellent planning, mathematical, and analytical skills.

Responsibilities

• Deliver superior service to clients by managing claims efficiently and effectively.
• Liaise with insurers to expedite claims and manage client expectations.
• Provide clients with technical advice throughout the claim process.

Skills

Customer Service Focus

Planning Skills

Mathematical Skills

Analytical Skills

Effective Communication

Interpersonal Skills

Initiative

Education

A Level Standard or Equivalent

Tools

MS Office, particularly Excel

Job description

Introduction

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Are you a motivated, professional, and dedicated individual looking to advance your career in the insurance industry? We are seeking a Binding Authority Claims Handler to join our dynamic team in Chelmsford. With the possibility of hybrid working arrangements post-training, this role offers the perfect blend of flexibility and professional growth.

If you are ready to take the next step in your career and join a team that values your expertise and dedication, apply now to become a part of our Chelmsford office. We look forward to welcoming you to our team!

How you'll make an impact

• Deliver superior service to clients by managing claims efficiently and effectively.
• Liaise with insurers and other parties to expedite claims and manage client expectations.
• Handle claims/claims Bordereau and Loss fund files from notification to conclusion.
• Provide clients with technical advice throughout the claim process, ensuring their satisfaction.
• Regularly update clients, insurers, and solicitors on claim progress.
• Collaborate with your Line Manager on any issues or concerns, following company procedures for complaints.
• Stay informed on market, insurance, and legislative developments to enhance claims handling.
• Maintain accurate and up-to-date business systems for detailed claim's reporting.
• Manage your workload to provide prompt and expert service to clients.
• Update insurers with new information and resolve queries efficiently.
• Produce accurate claims statistics as required by clients or insurers.
• Ensure all correspondence is accurately filed and documented.

About You

• Experience with a Lloyd’s Broker as a Binding Authority Claims Handler.
• Educated to at least A Level standard or equivalent.
• Strong customer service focus with excellent planning, mathematical, and analytical skills.
• Effective communication and interpersonal skills, with the initiative to support team members.
• Proficiency in MS Office particularly Excel
• Eligibility to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.