Claims Technician

JR United Kingdom; Cardiff; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading Global Claims Management company is seeking a Claims Technician to join their Construction & Engineering team. This position requires strong claims handling expertise and excellent communication skills, providing support to adjusters and ensuring effective claims management. The ideal candidate will thrive in a fast-paced environment and be capable of managing multiple priorities while delivering high-quality outcomes.

Benefits

Life Assurance (Death in Service) Scheme

Company Private Healthcare Scheme

Pension Scheme

25 days holiday

Employee Assistance Programme

Financial support with relevant qualifications after probation

Qualifications

• Demonstrable claims technician experience, including caseload management.
• Organised and methodical with a focus on quality.
• Ability to thrive in high-pressure situations.

Responsibilities

• Administering new claims and managing the lifecycle of the files.
• Liaising with insured, insurers, and brokers for optimum service.
• Assisting in preparing technical reports and data integrity reports.

Skills

Claims Handling

Communication

Stakeholder Management

Microsoft Excel

Microsoft Word

Analytical Skills

Job description

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*Claims Handling is essential for this role*

We currently have an exciting opportunity for a Claims Technician to join a Global Claims Management company on their Construction & Engineering team.

Location: London, Hybrid Working (2 days a week in London City office)

The opportunity:

You will be an active member of the Construction & Engineering team, with the overall objective of providing effective support to Adjusters and other claims technicians in the team, aiding productivity in the handling of Construction & Engineering claims.

Your responsibilities will include:

• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
• Working closely with Adjusters to assist with investigation, claims management and validation enquiries.
• Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
• Assisting in the overseeing Adjuster caseloads when necessary, during periods of leave.
• Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a secondary point of contact where needed for interested parties.
• Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
• Aiding in the preparation of co-insurers apportionment spreadsheets.
• Ensuring time reporting and billing is compliant with internal standards processing and systems.
• Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports.
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
• Account management support where required.
• Assisting with incoming telephone calls / resolve queries.
• Invoicing.
• Other ad hoc work as required.

About you - Knowledge and Experience:

• Demonstrable claims technician experience, including caseload management from cradle to grave.
• A keen interest in construction related insurance matters and a willingness to learn and develop.
• An organised and methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
• Able to self-manage workload, whilst remaining a team player.
• Proficient in Microsoft Word and Excel.
• Excellent communication and stakeholder management skills, with the ability to handle multiple priorities and conflicting demands.
• Ability to thrive in a high-pressure environment and remain driven to meet targets.
• Flexible with regard to occasional travel requirements.

Benefits of the role include:

• Life Assurance (Death in Service) Scheme
• Company Private Healthcare Scheme
• Pension Scheme
• 25 days holiday
• Employee Assistance Programme
• Financial support with relevant qualifications after probation period complete.

If you're ready to advance your career and become a valued member of a dynamic team, we’d love to hear from you – apply now!