Claims Team Leader

GardX Group; Southampton; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Training & Personal Development

Healthcare & Wellbeing Support

State-of-the-Art Offices

Up to 28 Days Holiday + Bank Holidays

Birthday Off

Company Pension Scheme

On-Site Personal Trainer

EAP System

Job summary

GardX Group in the United Kingdom is seeking a Claims Team Leader who will balance hands-on claims handling with supervising the claims team. You will guide, coach, and support the team to deliver accurate, customer-focused service while meeting regulatory requirements.

This role suits someone who combines technical claims work with people leadership and who can manage daily operations, ensure SLAs are met, and provide escalation support for complex cases.

Qualifications

• Previous experience handling insurance claims or working within a customer service environment.
• Experience supporting or mentoring colleagues within a team environment.
• Good organisational skills with the ability to manage workload effectively.
• Strong communication and interpersonal skills with a customer-focused approach.
• Good attention to detail and the ability to make sound decisions.
• Positive, proactive, and adaptable attitude.
• Understanding of operational processes and compliance requirements within a regulated environment.

Responsibilities

• Handle day-to-day customer claims, ensuring claims are processed accurately, efficiently, and in line with company procedures.
• Support the wider claims team with day-to-day guidance and assistance where needed.
• Act as a point of support for more complex customer queries and escalated claims cases.
• Help maintain service standards and ensure claims are handled within agreed SLAs.
• Provide informal coaching and support to team members to encourage high levels of customer service and accuracy.
• Carry out basic quality and compliance checks to support operational standards.
• Support the Claim Manager with day-to-day operational activities across the department.
• Ensure all claims are handled in line with company procedures, policy terms, and regulatory requirements.
• Handle customer complaints professionally and efficiently to support positive customer outcomes.
• Maintain accurate records and system updates throughout the claims process.

Skills

Insurance claims

Mentoring

Team leadership

Organisational skills

Communication

Attention to detail

Customer focus

Regulatory compliance

Job description

At GardX Group, we are proud to lead the way in delivering innovative products, insurance solutions, and digital services to our partners globally. With a focus on excellence and continuous improvement, we continue to set benchmarks as a market leader.

Your Role:

As the Claims Team Leader, you will play a dual-role position, spending approximately 50% of your time managing and handling claims directly, and 50% supporting the day-to-day supervision of the claims team.

You will lead by example as a hands-on claims professional while also providing guidance, coaching, and operational support to ensure the team delivers an efficient, accurate, and customer-focused service. This role is ideal for someone who enjoys balancing technical claims handling with people leadership and operational oversight.

Key Accountabilities:

• Handle day-to-day customer claims, ensuring claims are processed accurately, efficiently, and in line with company procedures.
• Support the wider claims team with day-to-day guidance and assistance where needed.
• Act as a point of support for more complex customer queries and escalated claims cases.
• Help maintain service standards and ensure claims are handled within agreed SLAs.
• Provide informal coaching and support to team members to encourage high levels of customer service and accuracy.
• Carry out basic quality and compliance checks to support operational standards.
• Support the Claim Manager with day-to-day operational activities across the department.
• Ensure all claims are handled in line with company procedures, policy terms, and regulatory requirements.
• Handle customer complaints professionally and efficiently to support positive customer outcomes.
• Maintain accurate records and system updates throughout the claims process.

Skills & Experience Required:

• Previous experience handling insurance claims or working within a customer service environment.
• Experience supporting or mentoring colleagues within a team environment.
• Good organisational skills with the ability to manage workload effectively.
• Strong communication and interpersonal skills with a customer-focused approach.
• Good attention to detail and the ability to make sound decisions.
• Positive, proactive, and adaptable attitude.
• Understanding of operational processes and compliance requirements within a regulated environment.

Company Culture and Values:

At GardX, we foster a culture of trust, innovation, and empowerment. We place partnerships at the heart of our success and embrace change as the catalyst for growth. We believe in developing people, and that every team member has the opportunity to build their own legacy within our global business.

What’s in it for you?

Our sustained growth over the past 20 years has created exciting opportunities for our people. At GardX, you’ll be part of a forward-thinking organisation where you’re encouraged to challenge the status quo, develop your skills, and grow your career.

Compensation and Benefits:

• Training & Personal Development
• Competitive Benchmarked Salary
• Healthcare & Wellbeing Support
• State-of-the-Art Offices
• Up to 28 Days Holiday* + Bank Holidays
• Birthday Off
• Company Pension Scheme
• On-Site Personal Trainer
• EAP System

*Holidays increase with length of service.