Claims Support Administrator

The Portfolio Group; Hinckley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national business advisory firm in Hinckley is seeking a customer-obsessed Administrator to support their Claims Division. This role entails managing claims instructions, ensuring documentation is flawless, and delivering exceptional client experiences. Ideal candidates should be organized, service-driven, and familiar with systems including MS Excel. The position offers opportunities for real ownership and progression within the company.

Qualifications

• Organized and methodical working style.
• Ability to build rapport quickly over the phone.
• Proficient in MS Excel.

Responsibilities

• Log and manage new claims instructions.
• Chase and gather information from accountancy practices.
• Support the claims payment process.
• Own the customer experience throughout.

Skills

Organized

Service driven

Building rapport

MS Excel

Job description

I'm partnered with a national, market-leading business advisory brand who are looking to hire a bright, customer-obsessed Administrator to join their Claims Division in Hinckley!

This is supporting their Claims Consultants day-to-day - making sure documentation, process, and client experience is flawless.

This is about being the engine room that keeps the claims process moving, the standards high, and the customer experience exceptional.

Day to Day

• Log & manage new claims instructions
• Work alongside Claims Consultants to chase / gather outstanding information from accountancy practices
• Support the claims payment process
• Fully own the customer experience throughout
• Pick up overflow calls with a professional / composed style
• Always ensure FCA compliant processes are followed

YOU?

• You are organized, methodical, accurate
• You're naturally helpful / service driven
• You build quick rapport with people on the phone
• You're good with systems & MS Excel
• Tax background is useful, but absolutely not required

What's in it for you..

A role where you get real ownership + structured qualifications + real progression.

If you get energy from problem solving, and you like being the person that keeps the engine running at pace, you'll love this environment - interested?

INDHIN

48474CCR4