Claims Specialist

Marley Risk Consultants Limited; Bishop's Cleeve; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading insurance firm in Bishop's Cleeve is seeking a Claims Specialist to manage structural warranty claims. The ideal candidate will provide exceptional customer service and support primarily private homeowners. With a focus on growth and development, this role ensures candidates can learn and excel in a collaborative environment. Benefits include a generous pension and private medical insurance.

Benefits

Generous company pension

Life Insurance

Private Medical Insurance

Gym membership

Flexible working

Training options to complete Cert CII

Qualifications

• Background in property/construction insurance is desirable but not essential.
• Confident working independently and in a team setting.
• Keen to keep learning and developing your career.

Responsibilities

• Handle structural warranty claims from beginning to end.
• Provide excellent customer service throughout the claims process.
• Support customers primarily consisting of private homeowners.

Skills

Strong verbal communication

Customer service skills

Organisational skills

Time management skills

Ability to work independently

IT systems experience

Education

Bachelor's degree

Tools

MS Word

Excel

Outlook

MS Teams

Job description

At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we’ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind.

We believe our people are our greatest asset. That’s why we foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and make a real impact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice.

About Marley Risk Consultants

We’re a friendly, dynamic and growing business looking for a new colleague to join our claims handling team. We’re at the forefront of innovation in the UK Structural Warranty Insurance sector, where we provide claims management and loss adjusting services to insurer clients and our customers who may be experiencing a defect with their home.

About Your New Role

Working in our Cheltenham office, with the role title of ‘Claims Specialist’, you will handle structural warranty claims from beginning to end. Your customers will primarily be private homeowners, making a claim against the warranty on their new home. You may also deal with managing agents acting on behalf of a group of owners in the same building, such as a block of flats.

These claims tend not to have the same sense of urgency as general perils claims such fire or flood, but they can be complex, are always interesting, and require a basic level of buildings knowledge – but don’t worry, if you don’t already have that, we’ll help you ‘build’ it! And, as ever, excellence in customer service is paramount.

Your team-mates and line manager are here to support you as you get up to speed in your new role with us.

Your Skills And Experience

• A background in property/construction insurance is desirable but not essential as training will be given.
• Strong verbal, telephony and written communication skills.
• Excellent customer service skills.
• Confident working independently but also team spirited and able to quickly develop positive, professional relationships.
• Excellent organisational and time management skills.
• Experience of IT systems including MS Word, Excel, Outlook and MS Teams.
• Able to adapt to new challenges and change in a growing business.
• Keen to keep learning and develop your career.
• Bachelor's degree (preferred but not essential).

Benefits

• Generous company pension.
• Life Insurance (following successful completion of probationary period).
• Private Medical Insurance (following successful completion of probationary period).
• Gym membership.
• Employee Assistance Programme.
• Flexible working.
• Options in training to complete Cert CII