Claims Recovery Representative

U-Drive; Poole; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading vehicle rental company in Poole is looking for an experienced claims representative. Responsibilities include managing damage claims, investigating incidents, and liaising with customers and suppliers. The ideal candidate will have strong communication skills, a keen attention to detail, and a good understanding of risk in claims management. This position offers a supportive team environment and competitive benefits including 30 days annual leave and training opportunities.

Benefits

30 days annual leave

Training and development opportunities

Employee discounts

Competitive pension

Wellbeing program

Qualifications

• Proven ability to prioritize workload and manage changing priorities.
• Strong commercial understanding of risk and claims.
• Experience in a customer-facing role, preferably within a claims environment.

Responsibilities

• Create and manage claim records and general administration.
• Investigate incidents and establish liability.
• Liaise with workshops and customers to ensure timely resolutions.
• Update records and handle damage claims.

Skills

Strong communication skills

Customer service skills

Attention to detail

Organisational skills

Microsoft Office skills

Job description

Overview

U-Drive are recruiting for an experienced and detail-oriented claims representative with strong commercial awareness and attention to detail skills to join a close-knit team focused on managing damage claims for our fleet of 4000 vehicles. At U-Drive our emphasis is on quality and mitigating risk through attention to detail. This role is based at our Poole Head Office on a 40-hour week, Monday to Friday.

About the Role

Our Accident and Risk Management team are critical to the processing of incidents pertaining to self-drive hire and motor trade fleets.

Core Responsibilities

• Creating new claim records, instructing repairs, fielding calls and general administration
• Investigating incident circumstances and establishing liability
• Obtaining, reviewing and approving insurance documentation from self-insuring customers
• Ensuring damages are recharged in accordance with company and industry standards
• Updating MID records
• Handling of new customer loss and damage claims
• Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce “Vehicle Off Road” times and to ensure correct and accurate recharging to the customer
• Maintaining and updating existing claims assigned directly to you
• Liaising with customers, suppliers and colleagues in a professional manner
• Assisting all branches and departments with damage and loss queries or claims
• Escalate all disputes not resolved to facilitate a timely resolution

About You

The ideal candidate will be a detail orientated and service-focused individual who is comfortable with changing priorities and a varied workload. Successful candidates should demonstrate the following skills and competencies:

• You will be a strong communication and customer service skills, both oral and written
• You will have exceptional attention to detail.
• You will be well-organised and able to appropriately prioritise your workload, working independently as well as take on team responsibilities where required
• A strong commercial understanding of risk and claims and how these may impact the business and our customers would be preferable.
• You will be comfortable with learning and using operating software and have good Microsoft office skills

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

What We Offer

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• Competitive pension
• Employee discount across U-Drive branches
• Employee Wellbeing Program